System Update not getting updates

[KAL_CPA]

on a ThinkPad T520i (4239-CTO) with win 7 64 system update v 4.01.0015 has reported "no application packages found for your system." since 10/24/2011. Looking at the available updates on the drivers and downloads page for this system this is obviously incorrect.

How can I fix this?

This is the 2nd system in a row I have had issues with the system update utility why does Lenovo have such problems with supporting their products?

[parkerjnc]

Sorry for this inconvenience.  Could you do us a favor and check the registry at

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\System Update

for the value

   Vendor

If it is UNDEFINED, change it to THINK.

Let us know the results either way.

[KAL_CPA]

The registry entry was THINK.

So that is not the issue

[parkerjnc]

Could you provide the log file (tvsu_log_nnnnnnn.txt) for your last search attempt from the C:\Program Files (x86)\Lenovo\System Update\logs folder?  If you can use YouSendIt, Box, DropBox, etc to provide a link to the file, that would be great.

[KAL_CPA]

The log is at

https://skydrive.live.com/redir.aspx?cid=fb3a10a7797373c2&resid=FB3A10A7797373C2!122&parid=root

[KAL_CPA]

Anything?

[parkerjnc]

The log shows that your system cannot retrieve the catalog from our server.  I have veried the server's copy of the catalog.

Are you by chance running behind a proxy?  If so can you make sure you set the Proxy settings within IE?  According to the log file TVSU is detecting a direct connection.

[KAL_CPA]

No I am not behind a proxy.

[KAL_CPA]

and I have the same problem if I try to run updates from a different network.

Any idea how to make it work?

Great to have this tool but this is not the first time I ave had issues with it.

[KAL_CPA]

Any other ideas? I am not behind a proxy.