T420 showing as T410! [ Edited ]

[Mark_Speed]

Hello everyone,

I have this issue on our newly purchased T420. When I started the ThinkVantage Toolbox, on the very first box where it says "Obtaining System Status", it showed that the system is a T410 model!! However, the Product, Serial, and BIOS info were all correct.

I have already reinstalled ThinkVantage Toolbox, but this didn't seem to fix the issue!

Can anyone please advice on how to rectify this error?

Thanks.

[ColonelONeill]

Could you post your MTM of the form 1234-ABC? (Don't post your serial!)

[Mark_Speed]

Hi,

It's 4236-NTG 

[sstreufert]

Mark_Speed,

I didn't see a listing for NTG on the Lenovo site but the Toolbox only uses the first 4 characters (4236) to determine what "friendly" model number to show. Most likely, our lookup/conversion table is missing incorrect for your model. We will be updating this feature in an upcoming release.

Don't worry though. The full MTM is what Lenovo uses internally.