TVSU 4.03.0012 no longer works for 4713CTO

[elvinslavik]

Hi

The recent update of TVSU to 4.03.0012 appears to have broken support for my 4173CTO.

The relevant message from the TVSU log file shows that a 4173CTO is no longer considered a Lenovo system!

Info 2012-05-23 , 11:49:07  at Tvsu.Engine.Process.HelloProcess.Start()  Message: Data to be set in the Environment Manager to use with Quest: QOS (Quest OS): Windows 7 QOSLang (Quest language): EN MTM: 4173CTO

...

....

Severe 2012-05-23 , 11:49:07  at Tvsu.Engine.Task.Task.StartExecution()  Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isQuest is denied for non-Lenovo systems.  Exception:   Message: Quest is denied for non-Lenovo systems.   Type: Tvsu.Engine.Process.HelpCenterServiceDisableException      at Tvsu.Engine.Task.Task.Start()    at Tvsu.Engine.Task.Task.StartExecution()

[someotherguy]

elvinslavik,

I haven't heard of this issue before, and TVSU is working on my 4173.

I recommend uninstalling it, rebooting, and then installing again.

http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73695

[elvinslavik]

Hi

Thanks - but unfortunatley after doing an uninstall, reboot and re-install exactly the same happens.

The error in the log appears to indicate that the model number is no longer recognized as a valid model.

Could it be the CTO suffix after 4173?

- Note that prior to the update 4.03.0012 of TVSU it worked fine.

[someotherguy]

Please look in the registry at:

HKEY_LOCAL_MACHINE\Software\Wow6432Node\Lenovo\System Update

there should be a value called "vendor"

please tell me what it is set to.

[elvinslavik]

Hi - The value for that registry key is 'UNDEFINED' - Below are all the values there - Hope it helps

[someotherguy]

Well you have found the problem, that value should be THINK, not UNDEFINED.

Tell me more about your configuration.  Are you using a Lenovo preload, or did you install Windows yourself?

If you installed Windows yourself, are you in UEFI/GPT mode?

[elvinslavik]

Hi

It's a Lenovo pre-load Windows 7 x64.

The TVSU was working fine right up to the last update (V4.0.03.0012) - which was auto installed. So something changed during the update - which a clean re-install of TVSU also doesn't appear to solve.

the 'CTO' siffix on my machine just indicates it was a custom configuration when bought off the Lenovo site (ie Optimus graphics, extra memory - nothing particulalry special).

[someotherguy · Accepted solution]

CTO is not the problem.  Most end-user systems are CTO and as far as I know you are the only person reporting this problem with the latest version of TVSU.  The problem is something else.

Did you try changing that registry entry to THINK?

[elvinslavik]

Thanks - changing the registry entry to THINK did the trick. Doens't explain why it was set to UNDEFINED - but it's working again.

Thanks for your help.