ThinkVantage System 3 update crashes on X40 [ Edited ]

[mundo]

When I try to run this I get the error message "ia.exe has encountered a problem and needs to close" then it closes down.

Message Edited by mundo on 07-21-2008 11:24 AM

[timliu_lenovo]

Do you have IE7 installed? If so, I would suggest you to update the RnR to the latest version as it has some issues with IE7.

[Agotthelf Community Moderator]

Hello,

please uninstall Zone Alarm and get your Windows in a normal Condition.

Disable all customized featuere like blinds or themes and disable all Antivirus.

[mundo]

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timliu_lenovo wrote:

Do you have IE7 installed? If so, I would suggest you to update the RnR to the latest version as it has some issues with IE7.

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I'm running IE 6.0, should I upgrade to another version of IE.  If so then which one?

Message Edited by mundo on 08-02-2008 10:39 AM

[mundo]

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Agotthelf wrote:

Hello,

please uninstall Zone Alarm and get your Windows in a normal Condition.

Disable all customized featuere like blinds or themes and disable all Antivirus.

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I have done a complete fresh install of XP. I've even deleted the IBM Preload partition but I'm still getting this. I have no firewall or anti virus running.

[mundo]

It's probably worth noting that I am also constantly getting a BSOD (blue screen of death) error.

*** STOP: 0x0000007F (0x00000000, 0x00000000, 0x00000000, 0x00000000)

[TaoLang]

Hey, do you still get this 0x0000007f error? I have the same problem and it's pretty annoying.

[hyphen1 · Accepted solution]

for the error message: "ia.exe has encountered a problem and needs to close"

exit System Update

Rename IA.exe.config to IA.exe.config.old

restart System Update

[gallimoh]

Thanks renaming the "ia.exe.config" seemed to work for me. 

[jdthird]

Found this thread in a google search, and worked on a brand new out of the box thinkcenter as well.

Thanks!