ThinkVantage System Update abort after 21% [ Edited ]

[KohnenA]

Hallo,

the problem is, that system update returns with an error, read package informations from Lenovo Help Center (1 of 1) after 21%.

Betriebssystemname    Microsoft Windows XP Professional
Version    5.1.2600 Service Pack 3 Build 2600
Systemhersteller    LENOVO
Systemmodell    2714A9G - R500
BIOS-Version/-Datum    LENOVO 7YET79WW (3.09 ), 19.11.2009
Hardwareabstraktionsebene    Version = "5.1.2600.5512 (xpsp.080413-2111)"
Gesamter realer Speicher    2.048,00 MB

ThinkVantage System Update    Lenovo    3.14.0029

C:\Programme\Lenovo\System Update\logs\tvsu_log_100908130144.txt

Info    2010-09-08 , 01:02:54
    bei Tvsu.Gui.CustomComponents.Step.set_Image(StepImage value)
    Message: Setting FAILED status.

Info    2010-09-08 , 01:02:54
    bei Tvsu.Gui.GUIController.ShowErrorMessage(Exception e)
    Message: Error while downloading packages.
    Exception:
        Message: Exception setting the request content
        Type: Tvt.FileDownloader.DownloadException
           bei Tvsu.Engine.Task.Task.StartExecution()
   bei Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   bei Tvsu.Gui.Util.ProgressThread.InitSearch()

Info    2010-09-08 , 01:02:54
    bei Tvsu.Gui.FlowScreens.Messages.ShowMessage(String message, String title, String mastheadtext, MessageType t, Boolean check, IWin32Window owner)
    Message: Showing ERROR Message: < Beim Herunterladen der Pakete ist ein Fehler aufgetreten. >

What is wrong or what can I do to resolve this problem?

Thanks In advance

Andy

[Herik]

Hi,
check if you are using Proxy in your network. If yes, then temporary disable it.

Then:
Check the following registry keys (or similar)

HKLM\HARDWARE\ACPI\DSDT\LENOVO\
HKLM\HARDWARE\ACPI\FADT\LENOVO\
HKLM\HARDWARE\ACPI\RSDT\LENOVO\

They should be in the form of your model number without the hyphen and not TP-xx___
Example:
8919Y16

However, for some users, this work also vice-versa.

Also this might be some registry issue, so please export the whole reg key:
HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update
and post it here. I'll check, if all is ok.

In case none of this will work, then do this:
- uninstall TVSU
- make sure, that there no files/folders left behind on following places:
%programfiles%
registry: HKLM\Software\Lenovo
* reboot the machine
- install TVUS back

In case this last will work, then this might be just some file corruption.

Cheers

[KohnenA]

Hi Herik,

I check network, using no Proxy.

I changed this registry key:

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\DSDT\LENOVO\2714A9G <<< changed from TP-7y___
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:43

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\DSDT\LENOVO\2714A9G\00003090
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:43
Wert 0
  Name: 00000000
  Typ: REG_BINARY
  Daten:
00000000   44 53 44 54 2e f5 00 00 - 01 65 4c 45 4e 4f 56 4f  DSDT.õ...eLENOVO
00000010   54 50 2d 37 59 20 20 20 - 90 30 00 00 4d 53 46 54  TP-7Y   .0..MSFT
:                                               not changed ----^
0000f520   08 52 52 42 46 0a 00 08 - 4e 42 43 46 0a 00        .RRBF...NBCF..
:
:
Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 19:51

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT\LENOVO
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT\LENOVO\2714A9G <<< changed from TP-7y___
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT\LENOVO\2714A9G\00003090
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44
Wert 0
  Name: 00000000
  Typ: REG_BINARY
  Daten:
00000000   46 41 43 50 81 00 00 00 - 02 57 4c 45 4e 4f 56 4f  FACP.....WLENOVO
00000010   54 50 2d 37 59 20 20 20 - 90 30 00 00 4c 4e 56 4f  TP-7Y   .0..LNVO
:                                               not changed ----^
00000080   06                                                 .


Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 19:51

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT\LENOVO
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT\LENOVO\2714A9G <<< changed from TP-7y___
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT\LENOVO\2714A9G\00003090
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 14.09.2010 - 23:44
Wert 0
  Name: 00000000
  Typ: REG_BINARY
  Daten:
00000000   52 53 44 54 58 00 00 00 - 01 82 4c 45 4e 4f 56 4f  RSDTX.....LENOVO
00000010   54 50 2d 37 59 20 20 20 - 90 30 00 00 20 4c 54 50  TP-7Y   .0.. LTP
:                                               not changed ----^
00000050   00 30 8d 79 00 20 8d 79 -                          .0.y. .y

After changes I start again TVSU but without success.

And after reboot, all changes are canceled.

Here the keys:

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\DSDT\LENOVO\TP-7Y___
Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\DSDT\LENOVO\TP-7Y___\00003090
Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT\LENOVO\TP-7Y___
Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\FADT\LENOVO\TP-7Y___\00003090

Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT\LENOVO\TP-7Y___
Schlüsselname: HKEY_LOCAL_MACHINE\HARDWARE\ACPI\RSDT\LENOVO\TP-7Y___\00003090

Here the whole reg key:
HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update

Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 10.09.2010 - 22:11
Wert 0
  Name: HelloClientLevel
  Typ: REG_SZ
  Daten: HelloLevel/8.05.80

Wert 1
  Name: BuildDate
  Typ: REG_SZ
  Daten: 2010-6-3

Wert 2
  Name: DefaultLanguage
  Typ: REG_SZ
  Daten: DE

Wert 3
  Name: InstallationDir
  Typ: REG_SZ
  Daten: C:\Programme\Lenovo\System Update\

Wert 4
  Name: LanguageOverride
  Typ: REG_SZ
  Daten:

Wert 5
  Name: LastLaunchedArgs
  Typ: REG_SZ
  Daten:

Wert 6
  Name: Version
  Typ: REG_SZ
  Daten: 3.14.0029

Wert 7
  Name: Vendor
  Typ: REG_SZ
  Daten: THINK

Wert 8
  Name: NumberOfCriticalPending
  Typ: REG_SZ
  Daten:

Wert 9
  Name: LastNumberOfUpdatesInstalled
  Typ: REG_SZ
  Daten:

Wert 10
  Name: LastCheckForUpdatesDateTime
  Typ: REG_SZ
  Daten: 2010-09-10 22:11:09


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32

Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32

Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\Billboard
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: LiveFeed
  Typ: REG_SZ
  Daten: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/livefeed.xml


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\Connection
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: QuestRetryAfter
  Typ: REG_SZ
  Daten: 0

Wert 1
  Name: QuestTemporarilyUnavailable
  Typ: REG_SZ
  Daten: NO

Wert 2
  Name: QuestUnavailableStartTime
  Typ: REG_SZ
  Daten: 0

Wert 3
  Name: SelectionServer
  Typ: REG_SZ
  Daten: https://www-03.ibm.com/pc/support/services/questquery/pc_support_services_questquery_viewer_EDAPortB...


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\Connection\Domains
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: Domain
  Typ: REG_MULTI_SZ
  Daten: .ibm.com
                   .lenovo.com


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\DeferredPackages
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: Valid_TimeSpan
  Typ: REG_SZ
  Daten: 90


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\General
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: ClientLevel
  Typ: REG_SZ
  Daten: TVSUWeb/1

Wert 1
  Name: ContactQuest
  Typ: REG_SZ
  Daten: YES

Wert 2
  Name: RecoveryFlag
  Typ: REG_SZ
  Daten: FALSE

Wert 3
  Name: Disable
  Typ: REG_SZ
  Daten: NO


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\HTTPSHelloSettings
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 10.09.2010 - 22:12
Wert 0
  Name: RetryLimit
  Typ: REG_SZ
  Daten: 0

Wert 1
  Name: RetryWaitTime
  Typ: REG_SZ
  Daten: 0

Wert 2
  Name: ServerName
  Typ: REG_SZ
  Daten: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/

Wert 3
  Name: BlockSize
  Typ: REG_SZ
  Daten: 4096

Wert 4
  Name: Domains
  Typ: REG_MULTI_SZ
  Daten: .lenovo.com
                   .ibm.com


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\HTTPSPackageSettings
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 10.09.2010 - 22:12
Wert 0
  Name: BlockSize
  Typ: REG_SZ
  Daten: 4096

Wert 1
  Name: RetryLimit
  Typ: REG_SZ
  Daten: 0

Wert 2
  Name: RetryWaitTime
  Typ: REG_SZ
  Daten: 0

Wert 3
  Name: ServerName
  Typ: REG_SZ
  Daten: https://download.lenovo.com/ibmdl/pub/

Wert 4
  Name: Domains
  Typ: REG_MULTI_SZ
  Daten: .lenovo.com
                   .ibm.com


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\LocalRepository
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: BlockSize
  Typ: REG_SZ
  Daten: 8192


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\Log
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: Level
  Typ: REG_SZ
  Daten: INFO

Wert 1
  Name: FileName
  Typ: REG_SZ
  Daten: tvsu_log.txt


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\RunTime
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:35
Wert 0
  Name: InvokeStyle
  Typ: REG_SZ
  Daten: MANUAL

Wert 1
  Name: NLSOS
  Typ: REG_SZ
  Daten: XP.SP3

Wert 2
  Name: NLSOSLang
  Typ: REG_SZ
  Daten: DE

Wert 3
  Name: QOS
  Typ: REG_SZ
  Daten: Windows XP

Wert 4
  Name: QOSLang
  Typ: REG_SZ
  Daten: DE

Wert 5
  Name: MTM
  Typ: REG_SZ
  Daten: 2714A9G

Wert 6
  Name: ActiveLanguage
  Typ: REG_SZ
  Daten: DE

Wert 7
  Name: HelpFileName
  Typ: REG_SZ
  Daten: SystemUpdateHelp.chm


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UCSettings\Scheduler
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:35
Wert 0
  Name: Installed
  Typ: REG_SZ
  Daten: TRUE

Wert 1
  Name: Path
  Typ: REG_SZ
  Daten: C:\Programme\Gemeinsame Dateien\Lenovo\Scheduler


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UserSettings
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32

Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UserSettings\Connection
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:32
Wert 0
  Name: User
  Typ: REG_SZ
  Daten:  

Wert 1
  Name: Password
  Typ: REG_SZ
  Daten:  

Wert 2
  Name: CSMaxAttempts
  Typ: REG_SZ
  Daten: 2


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UserSettings\General
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 05.09.2010 - 21:19
Wert 0
  Name: DisplayInformationScreen
  Typ: REG_SZ
  Daten: NO

Wert 1
  Name: DisplayLicenseNotice
  Typ: REG_SZ
  Daten: YES

Wert 2
  Name: DisplayLicenseNoticeSU
  Typ: REG_SZ
  Daten: YES

Wert 3
  Name: AskBeforeClosing
  Typ: REG_SZ
  Daten: YES

Wert 4
  Name: ContentMode
  Typ: REG_SZ
  Daten: Active

Wert 5
  Name: UNCMaxAttempts
  Typ: REG_SZ
  Daten: 2

Wert 6
  Name: DebugEnable
  Typ: REG_SZ
  Daten: NO

Wert 7
  Name: ExtrasTab
  Typ: REG_SZ
  Daten: YES

Wert 8
  Name: IgnoreLocalLicense
  Typ: REG_SZ
  Daten: NO

Wert 9
  Name: RepositoryLocation1
  Typ: REG_SZ
  Daten: SUPPORTCENTER

Wert 10
  Name: IgnoreRMLicCRCSize
  Typ: REG_SZ
  Daten: YES

Wert 11
  Name: NotifyInterval
  Typ: REG_SZ
  Daten: 300


Schlüsselname: HKEY_LOCAL_MACHINE\SOFTWARE\Lenovo\System Update\Preferences\UserSettings\Scheduler
Klassenname: <KEINE KLASSE>
Letzter Schreibzugriff: 25.07.2010 - 00:35
Wert 0
  Name: SchedulerAbility
  Typ: REG_SZ
  Daten: NO

Wert 1
  Name: SchedulerLock
  Typ: REG_SZ
  Daten: HIDE

Wert 2
  Name: NotifyOptions
  Typ: REG_SZ
  Daten: NOTIFY

Wert 3
  Name: SearchMode
  Typ: REG_SZ
  Daten: RECOMMENDED

Wert 4
  Name: Frequency
  Typ: REG_SZ
  Daten: MONTHLY

Wert 5
  Name: RunOn
  Typ: REG_SZ
  Daten: 13

Wert 6
  Name: RunAt
  Typ: REG_SZ
  Daten: 12:31
<<<<<<<<<<<<<<<<<<<< END of reg key

Bevor I uninstall TVSU, I´ll looking forward to your replay.

Cheers

[KohnenA]

Hi Herik,

I do following changes:

1. uninstall TVSU
2. control files/folders and
3. the reg key HKLM\Software\Lenovo

Reboot my system R500 and install TVSU new.

After Installation the system reboot again.

At last, I start TVSU ... and after 18% / 21% I the same ERROR.

Now I read the file: systemupdate314-2010-6-3.txt, under Supported systems
ThinkVantage System Update is supported on the following systems ... I cannot find my System R500 !
Maybe, TVSU did not support R500 ?

Cheers Andy

[mixz1]

Have you had your system board replaced? The registry problems you describe, in which you change the keys to insert the correct machine type and the changes do not remain in place can happen if the system board was replaced and the machine type and serial number were not transferred to the new system board.

The only way to repair this is with the use of the Hardware Maintenance DIsj (HMD). Unfortunately, because of thieves using the HMD to play with serial numbers and fool warranty claims, the HMD has been withdrawn from general circulation. Only certified service centers have them. You would need to have the procedure performed at a service center.

Another way to check this is to open the ThinkVantage Toolbox and see if your machine type and serial number appear on the panel. If they are missing the odds are they have not been inserted into the  BIOS EPROM.

[KohnenA]

Hi mixz1,

thanks for your answer.

It´s a new Lenovo Thinkpad R500. Bought March 2010. It´s the org. system board.

Lenovo ThinkVantage Toolbox: System-Informationen

Freitag, 17. September 2010 11:03:16

Hauptplatine
Systemplatine
Hersteller     LENOVO
Produkt     2714A9G
Chipset     Intel GM45/PM45/GS45/GL40/GS40
Southbridge     Intel 82801IBM (ICH9M)
BIOS
Anbieter     LENOVO
Veröffentlichungsdatum     11/19/2009
BIOS Version String     7YET79WW (3.09 )
ROM Größe     4.00 MB
Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz (CPU:0)
Bezeichnung     Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz
Kerne     2
Threads     2
Aktuelle Geschwindigkeit     1.20 GHz
Eigenschaften     MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, IDA, XD, VMX
L1 Anweisungs-Cache     2 x 32.00 kB
L1 Daten-Cache     2 x 32.00 kB
L2 Cache     2.00 MB

Speicherkapazität
Gesamter Physischer Speicher     2.00 GB
2048 MB DDR3 (800 MHz)
Speichergröße     2.00 GB

Betriebssystem
Bezeichnung     Microsoft Windows XP Professional (32-bit)
Service-Pack     Service Pack 3
Herstellungsnummer     2600

In the TV Toolbox alle Informations shown correct!

[KohnenA]

Hi

I started TVSU without a connection to the internet.

Nice, I got the same message!

What's that supposed to mean?

Anyone here who can help?

Cheers

Andy

[KohnenA]

Hello,

in the meantime I uninstall TV Toolbox, TV SU.

Install the current TV Toolbox, runs very nice, Info from Toolbox: "no problems, System is OK"

Then install TVSU. Result: TVSU abort aber 21% ... 27%.

To my mind ... TVSU did not run on a R500-2714-A9G System!

Cheers

Andy

[KohnenA · Accepted solution]

Hallo,

has someone else an idea?

Regards