ThinkVantage System update not happy!

[rml001]

Hi I was wondering if anyone else is experiencing this issue with an X220 (or any other Lenovo product)

"An error was detected with the package catalogue for your system on the System Update Server. Please contact the Support Centre."

I did contact Support and they said they had heard of some issues with ThinkVantage. They didn't take my details, or record the problem though. So hmmm...

This ThinkVantage update came out in MAY. I would also have thought this community board would be flying if it was an across-the-board problem, certainly if it was 3 months old. So reckon the problem is likely to be at my end.

Any suggestions VERY welcome. I just did about 60 updates manually (I thought the ThinkVantage update I put in 11 months ago was working, it wasn't) Ugly.

[ExJamJus]

rml001,

Appreciate if you can let us know which ThinkPad are you trying with? Also have you tried with a different network? Are you behind Proxy? Also can try disabling the Firewall and see if that helps?

Thanks

[Serge_9972]

Good morning,

Does your machine automatically restart after the error message and can you get to the desktop?

[soundio]

I'm having the same problem as 'What's DOS.'

Looking for a solution.

My system is 2746 CTO (SL 500.)

[goretsky Community Moderator]

Hello,

I am not sure exactly what the problem might be, but one possibility might be that the ThinkVantage System Update software is having trouble detecting some of the computer's hardware.  One way we can check that is to see how Microsoft Windows identifies the computer via Windows Management Instrumentation.  Here's how to do that:

1. Open an elevated Command Prompt (filename: CMD.EXE).
2. At the command prompt, type:  "wmic baseboard get product" press Enter,  and note the results—it should be the same as the model type for your ThinkPad.
3. Next, type "wmic csproduct get name,vendor" press Enter, and note the results.  Again, it should show the model type and the manufacturer.

If the information returned is correct, there might be a problem elsewhere, such as in the system's registry, but this is a quick way of verifying that at least Windows is detecting the hardware correctly.

Regards,

Aryeh Goretsky

[sarbin]

to add some anecdotal data to this thread...

i ran SU on a new x220 (4286-cto, factory win7pro64sp1 image) for the first time tonight at about 6pm. first thing it did was to update itself and then it opened successfully for me with near 20 available updates.

fwiw.

[just_lucky]

"An error was detected with the package catalogue for your system on the System Update Server. Please contact the Support Centre." Our new X230 tablet had this error a few days ago so I left it alone with better things to do. Just tried it again and it works fine!