Toolbox won't install

[dulverton]

Installing toolbox on aTt60 series 2007. Hangs at "execute pcdoctor/pcdr5cuiw32.exe-backgroundmonsetup." Have removed previous version of pcdoctor prior to installation. First tried several automatic updates always stalled at 91% complete. Have to stop process in windows task manager in order to uninstall. Operating system windows XP service pack 3.

Solution?

[GMAC-R60 Retired Guru]

try thishttp://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-73783

[dulverton]

No success. Hangs at "execute pcdoctor/pcdr5cuiw32.exe-backgroundmonsetup" Thanks for trying to help. I do get the icon in the start menu but when activated I get a run time error. Will reinstall PCdoctor 5 toolbox which worked fine. Not happy with Lenovo's recent updates. Hotkey update I believe gives me a ACPI  ATK0100 driver error on start up, and the Communications update does not recognize that I am connected to the Internet!! Everything worked fine before!! Must be an important message in this.

[GMAC-R60 Retired Guru]

have you tried shuting down your firewall durring the install prosses may help & update to the latest bios

[dulverton]

I have the latest BIOS for the T60. All files downloaded and extracted without issue. I will try the firewall turn off, but I would be surprised if that is the issue since PC doctor 5 installs without a problem. Having installed and unistalled 5 times I will give it a rest for now. Having read the various messages in this forum  theTool Box looks like unwanted marketing and spyware !! But thanks for your advice.

I did solve my ACPI ATK0100 issue, I had the wrong driver installed.

[GMAC-R60 Retired Guru]

I miss understood thought it would not download but could be your anti virus stopping it from installing I like the toolbox it does a lot more than pcdoc it has everything about your system in one place including warranty info

[gurnx]

My R61i is having the same problem. Downloaded the app from IBM's site, install uninstalled the previous version & proceeded through this install until the 'execute c:\program files\... -backgroundmonsetup' point, been sitting there over 10 minutes.

[GMAC-R60 Retired Guru]

you don't have any programs like system mechanic that stops programs from installing I have system mechanic  system guard that stops everything I get a popup that says allow or block some antivirus will block things with 32.exe in them

[dulverton]

I am using Microsoft security essentials as my anti virus and so far it has behaved in down loading other programs. In reading through the various submissions to this discussion group quite a few persons seem to be having the same issue. Its a pity that the ThinkVantage section is not catagorized by topic.

[dulverton]

I am confused your link is to the site that I downloaded the program from.