We have run into this on many of our T60s in our company. System update runs without issue when our image is applied, but once the user's data is copied onto the PC, System update no longer runs without turning up the following message: An error occurred while gathering user information." We have not yet been able to find a rhyme or reason for this issue as it is an inconsisten problem: it will happen on some laptops of a particular model, but not all. It does happen on mine. I appreciate your help.
What's the method for copying the user data? What is copied? Is it simply data directories, or are you overwriting data in \documents and settings? Anything being applied to HKLM or HKCU in the registry?
We are using Altiris to do the personality transplant and the imaging. The update works fine on the clean image, but fails once we load the personality. The HKLM and HKCU are both migrated from the old machine to the new one during the personality transplant process. We are also migrating \documents and settings data as well as data from other places on the PC.