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Calabrache
Posts: 170
Registered: ‎01-15-2008
Location: Geneva
0

Re: Updated Version of Lenovo ThinkVantage Toolbox

[ Edited ]

Description
Stopped working
Faulting Application Path:    C:\Program Files\PC-Doctor\pcdrcui.exe

Problem signature
Problem Event Name:    CLR20r3
Problem Signature 01:    pcdrcui.exe
Problem Signature 02:    6.0.5849.23
Problem Signature 03:    4e089982
Problem Signature 04:    mscorlib
Problem Signature 05:    2.0.0.0
Problem Signature 06:    4d8cdc57
Problem Signature 07:    20c8
Problem Signature 08:    143
Problem Signature 09:    N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version:    6.1.7601.2.1.0.256.1
Locale ID:    4108

Extra information about the problem
Bucket ID:    2157142018

 

The LTT 6.0.5849.23 tends to crash by itself once launched - see error report. Interstingly using autorun from sysinternals and disabling in the tasks scheduleur the sessionchecker.exe seems - and restarting - seems to enable LTT to run... Strange...anyway

802.11n
sstreufert
Posts: 145
Registered: ‎12-10-2009
Location: Reno, NV
0

Re: Updated Version of Lenovo ThinkVantage Toolbox

Calabrache & swanSF,

 

It could be caused by a couple different things. First, see if there is a "journal file" for our database. This file contains information to be written in the database.

 

1. Open the Start menu, select My Computer and navigate to C:\Program Files\PC-Doctor\

2. Look in the folder for "resource.db-journal"

 

If the file exists, I will need to provide some additional instructions. If not, please provide the log files described below.

 

a. Open the Start menu, select My Computer and navigate to %APPDATA%\PCDr\
b. Select all Files (Ctrl+A), right-click and select Send To | Compressed (zip) folder
c. Send the ZIP file created

d. Open the Start menu, select My Computer and navigate to C:\ProgramData\PCDr
e. Select all files (Ctrl+A), right-click and select Send To | Compressed (zip) folder
f. Send the ZIP file created

 

You can send them to stephen.streufert@pc-doctor.com

Stephen Streufert
Senior Product Marketing Manager
PC-Doctor, Inc.

http://www.lenovothinkvantagetoolbox.com
802.11n
sstreufert
Posts: 145
Registered: ‎12-10-2009
Location: Reno, NV
0

Re: Updated Version of Lenovo ThinkVantage Toolbox

dbatten1,

 

LTT relies on information provided by the Lenovo warranty portal. I assume that their system will be updated soon. Once you confirm that the portal is correct, open LTT, click the Support button on the dashboard and then the Update Warranty Information button.

Stephen Streufert
Senior Product Marketing Manager
PC-Doctor, Inc.

http://www.lenovothinkvantagetoolbox.com