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rc87
Posts: 66
Registered: ‎08-04-2011
Location: Italy
0
Accepted Solution

[W520] PM 3.65 random crash at boot.

Randomly Power Manager doesn't load correctly at system boot on my w520 (specs in signature below)

 

My system is localized in Italian language, so I'll try my best to translate.

 

I have PM 3.65 and  PM 1.64 driver, manually updated and manually checked file version and they're there.

 

This is the sequence of what happens when it doesn't start correctly at boot:

 

1) The taskbar icon it's grayed like this:

 

 

2)  Then a message appears on the screen:translation "Power Manager doesn't work. Lenovo works everyday to reach a better quality [...]To find an upgrade to solve this problem, click next[...]

 

 

3) I click next and it starts the search...

 

 

4) another message appears: There aren't upgrades to solve the problem

 

 

5) new window,

"Lenovo works everyday to reach a better driver and software quality. Unluckily there isn't a solution to this problem.

We'd like you to send a error warning to Microsoft to keep updated about this problem solution. Click next to report the problem

 

 

 

6) then this windows come up. "Thinkpad PM Background Monitor and tray battery gauge stopped working.

Windows: it's possible to search online for a solution"

I click search for a solution and close the software

 

 

 

this is the full text:

|||||||||||||||||||||||||||||||||||||||||||||||||||||

Firma problema:
  Nome evento problema:    APPCRASH
  Nome applicazione:    rundll32.exe_PWMTR64V.DLL
  Versione applicazione:    6.1.7600.16385
  Timestamp applicazione:    4a5bc9e0
  Nome modulo con errori:    MFC80U.DLL
  Versione modulo con errori:    8.0.50727.6195
  Timestamp modulo con errori:    4dcde196
  Codice eccezione:    c0000005
  Offset eccezione:    000000000004879d
  Versione SO:    6.1.7601.2.1.0.256.48
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    babd
  Ulteriori informazioni 2:    babdcc94af7ea25c1327a0dfc07eeadb
  Ulteriori informazioni 3:    fe76
  Ulteriori informazioni 4:    fe76a2e1ac1ec9596f454944fea30717

||||||||||||||||||||||||||||||||||||||||||||||||||||||

 

7) searching for a solution

 

 

 

8) then this one shows up and I tell to search for a solution this time too:

 

 

 

This is what it says:

|||||||||||||||||||||||||||||||||||||||||||||||||||||||

Firma problema:
  Nome evento problema:    APPCRASH
  Nome applicazione:    rundll32.exe_PWMTR64V.DLL
  Versione applicazione:    6.1.7600.16385
  Timestamp applicazione:    4a5bc9e0
  Nome modulo con errori:    MFC80U.DLL
  Versione modulo con errori:    8.0.50727.6195
  Timestamp modulo con errori:    4dcde196
  Codice eccezione:    c000041d
  Offset eccezione:    000000000004879d
  Versione SO:    6.1.7601.2.1.0.256.48
  ID impostazioni locali:    1040
  Informazioni aggiuntive 1:    6bf6
  Ulteriori informazioni 2:    6bf674af6a79065779b20a4f1402fa5e
  Ulteriori informazioni 3:    d30e
  Ulteriori informazioni 4:    d30e4d78a0325384fc94e075a0926eb7

||||||||||||||||||||||||||||||||||||||||||||||||||||||||

 

 

 

9) searching for a solution:

 

 

 

10) then the window close abruptly without any notice and PM stays greyed like that until the next reboot. No other communications/warning/windows.

 

 

 

It happens randomly but very often. Like one or two boots it works fine, then the third boot it doesn't work, then one or two times it works, then the next one it doesn't works.

 

Let me know if you need other.

 

Roberto.

 

 

 

________________________________________________________________________________
W520 on win8.1/linux | X220 | and some older stuff 760 onwards :smileyhappy:
Lenovo Staff
bsnf
Posts: 249
Registered: ‎09-02-2008
Location: USA
0

Re: [W520] PM 3.65 random crash at boot.

 

Hi rc87,

 

We will start investigating this issue, can you please provide a crash dump.

 

 

 

Once the .reg file is applied, then the next time the crash occurs, a dmp file should be written to the "%LOCALAPPDATA%\CrashDumps" folder. 

Serial Port
rc87
Posts: 66
Registered: ‎08-04-2011
Location: Italy
0

Re: [W520] PM 3.65 random crash at boot.

Ok, 

.reg applied. I'll update after next crash.

________________________________________________________________________________
W520 on win8.1/linux | X220 | and some older stuff 760 onwards :smileyhappy:
Serial Port
rc87
Posts: 66
Registered: ‎08-04-2011
Location: Italy
0

Re: [W520] PM 3.65 random crash at boot.

it has crashed again...

I'm sending the link to download the dumps to you via PM.

 

they are two crash dumps zipped, because it throws two error windows one after the other.

 

let me know

________________________________________________________________________________
W520 on win8.1/linux | X220 | and some older stuff 760 onwards :smileyhappy:
Lenovo Staff
bsnf
Posts: 249
Registered: ‎09-02-2008
Location: USA
0

Re: [W520] PM 3.65 random crash at boot.

 

rc87,

 

Thanks, got the crash dumps. Will investigate and get back to you.

Lenovo Staff
bsnf
Posts: 249
Registered: ‎09-02-2008
Location: USA
0

Re: [W520] PM 3.65 random crash at boot.

 

rc87,

 

Thanks for the dumps. We have identified root cause and working on a fix.

I will try to get you the code before it is released to the web.

Serial Port
rc87
Posts: 66
Registered: ‎08-04-2011
Location: Italy
0

Re: [W520] PM 3.65 random crash at boot.

[ Edited ]

nice one! :smileyvery-happy:

 

EDIT: could it be an issue with daemon tools agent?

________________________________________________________________________________
W520 on win8.1/linux | X220 | and some older stuff 760 onwards :smileyhappy:
Lenovo Staff
someotherguy
Posts: 2,409
Registered: ‎10-29-2009
Location: NC
0

Re: [W520] PM 3.65 random crash at boot.

Yes, it is an incompatibility between Power Manager and software that emulates optical drives, such as daemon tools.  We're working on a patch, but it might take a few weeks.  We'll keep the forum posted when the patch is released.  Thanks for your help to report the issue.

Serial Port
rc87
Posts: 66
Registered: ‎08-04-2011
Location: Italy
0

Re: [W520] PM 3.65 random crash at boot.

[ Edited ]

I can confirm that if I remove daemon tools from boot list (and removing its automount on boot), power manager stop crashing.

 

Thank you for taking care of the problem.

I'm not in a hurry for a solution, as now we know how to not cause the crashes.

________________________________________________________________________________
W520 on win8.1/linux | X220 | and some older stuff 760 onwards :smileyhappy:
Lenovo Staff
someotherguy
Posts: 2,409
Registered: ‎10-29-2009
Location: NC
0

Re: [W520] PM 3.65 random crash at boot.

Power Manager 3.66 will solve this problem.  It will be available on lenovo website within 2 weeks.  Contact me by private message if you want to get it now; I will send you a link to download it.