Win 7 SP1 - System Update 4 wont start up [ Edited ]

[makoschitz]

Hi there,

I've got a problem with the system update on one of our customers thinkpads.

When I try to start it, the splash screen appears and the process suservice.exe is started, but afterwards nothing happens.

I followed some of the tipps I found in this forum (disabled UAC, checked the basic registry entries, and so on) but without any success.

The behaviour didn't change - system update shows the splash screen (if I click onto the splash the application stops responding, if I wait the splash screen disappears after about 30 seconds)

I also uninstalled the previous installed version of system update and installed the lastest version (http://www-307.ibm.com/pc/support/site.wss/MIGR-73695.html) with support for SP1.

It would be nice to get system update working again because the customer experiences a strange problem on his thinkpad - maybe connected to lenovo apps which are not up to date (programs start to minimize maximize at random). Uninstalling the lenovo toolbox solved this problem for now, but I would like to make sure that the system is up to date.

System Information:

Lenovo Thinkpad T410s

Windows 7 Professional 64Bit with installed SP1

I also got some log files:

SUService Logs:

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Server.PipeManager.HandleRequest(String request)
	Message: Installing under the service context

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.Execute()
	Message: /execute uncsetting.exe /arguments "" /directory C:\Program Files (x86)\Lenovo\System Update /type COMMAND

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.Execute()
	Message: C:\Program Files (x86)\Lenovo\System Update
uncsetting.exe
""
COMMAND

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
	Message: Directory 1: C:\Program Files (x86)\Lenovo\System Update

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
	Message: If directory 1 exists: C:\Program Files (x86)\Lenovo\System Update

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
	Message: The parameters directory and command stay as follows:
command: uncsetting.exe
directory: C:\Program Files (x86)\Lenovo\System Update

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
	Message: hide window: False

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Common.CommandExecutor.Executor.ExecuteCommand(String dir, String cmd, String args, String _installType, Int64 timeOut, Boolean hide)
	Message: 0

Info	2011-03-23 , 10:55:38
	at Tvsu.Service.Client.CommandLauncher.ExecuteCommandLine(String command)
	Message: Command execution duration was: 667 Miliseconds

tvsu_exe.log:

TSS(R) 2: 10:43:58:0779 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:43:58:0783 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:44:34:0494 tvsu.cpp(518): StartTvsukernel : admin 
TSS(R) 2: 10:44:34:0496 tvsu.cpp(525): Begin InvokeUacSdkViaService 
TSS(R) 2: 10:44:34:0707 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:44:34:0710 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:45:22:0927 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:45:22:0930 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:45:23:0751 tvsu.cpp(518): StartTvsukernel : admin 
TSS(R) 2: 10:45:23:0752 tvsu.cpp(525): Begin InvokeUacSdkViaService 
TSS(R) 2: 10:45:24:0330 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:45:24:0333 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:51:23:0804 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:51:23:0804 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:54:35:0071 tvsu.cpp(1506): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:54:35:0075 tvsu.cpp(1527): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe
TSS(R) 2: 10:55:38:0884 tvsu.cpp(518): StartTvsukernel : admin 
TSS(R) 2: 10:55:38:0886 tvsu.cpp(525): Begin InvokeUacSdkViaService 
TSS(R) 2: 10:55:39:0523 tvsu.cpp(370): Installdir:  C:\Program Files (x86)\Lenovo\System Update
TSS(R) 2: 10:55:39:0524 tvsu.cpp(405): szCmd:  C:\Program Files (x86)\Lenovo\System Update\TvsuCommandLauncher.exe

UACSdk.txt:

TSS(L) 0: 10:44:35:0222 uacsdk.cpp(168): User: ADMIN
TSS(L) 0: 10:44:35:0223 uacsdk.cpp(169): TempRegFile: 
TSS(L) 0: 10:44:35:0223 uacsdk.cpp(170): ComdLine: 
TSS(L) 0: 10:44:35:0224 uacsdk.cpp(178): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe 
TSS(L) 0: 10:44:35:0224 uacsdk.cpp(186): Vista admin
TSS(L) 0: 10:44:35:0226 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe 
TSS(L) 0: 10:44:35:0226 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 10:44:35:0229 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 10:44:35:0229 vista.cpp(159): CreateProcessAsUser failed!
TSS(L) 0: 10:45:24:0807 uacsdk.cpp(168): User: ADMIN
TSS(L) 0: 10:45:24:0808 uacsdk.cpp(169): TempRegFile: 
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(170): ComdLine: 
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(178): ComdLine tvsukernel: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe 
TSS(L) 0: 10:45:24:0809 uacsdk.cpp(186): Vista admin
TSS(L) 0: 10:45:24:0811 vista.cpp(62): StartUIOnVistaWithAdminLongon ComdLine: C:\Program Files (x86)\Lenovo\System Update\\Tvsukernel.exe 
TSS(L) 0: 10:45:24:0811 vista.cpp(70): WTSGetActiveConsoleSessionId dwSessionId: 1
TSS(L) 0: 10:45:24:0814 vista.cpp(74): WTSQueryUserToken failed!
TSS(L) 0: 10:45:24:0814 vista.cpp(159): CreateProcessAsUser failed!

ServiceStart.log is empty

[W510er]

(It appears this forum does not work with IE9 - the text simply disappears after you post or Preview!  Need to turn on Compatibility View )

I have the exact same problem on a W510 Win7Pro-64 SP1.  Tried uninstalling/reinstalling System Update & Toolbox, including cleaning up Registry and removing all traces of these on the hard drive.

[Vince69]

Hello mate,

Microsoft .NET Framework version 1.1 with Service pack 1 or Microsoft .NET Framework version 2.0 is required for System Update to work Correctly. Use Microsoft Windows Update to ensure that Microsoft .NET Framework 1.1 or 2.0 is installed on your system.

[W510er]

Hi - I have all following .NET frameworks installed:

32-bit:

v1.0.3705

v1.1.4322

v2.0.50727

v43.0

v3.5

v4.0.30319

VJSharp

64-bit:

v2.0.50727

v43.0

v3.5

v4.0.30319

VJSharp

(except for v4, they all came installed with Win7Pro.  v4 was installed through Windows Update).

[ewoudenberg]

I had the same problem, it turns out the System Update utility won't run from Remote Desktop. If you start it from the control panel on the local machine it runs fine.

The tip-off: googling "WTSQueryUserToken failed!" from the logs I found that that message has some relationship to running from Remote Desktop.

[posix99 · Accepted solution]

A possible solution may be found here

Moderator note; edited link to open in new window

[makoschitz]

Thank you all for your help on this, it seems to be a problem with remote desktop.

After running it in XP SP2 Compatibility mode it works in remote desktop sessions too.

[stnix]

Moderator,

thank you for taking the time to edit the link to open in a new window, to a site that takes me to a site with a possible solution.  In reading that 'solution', I see comments at that page, that state that solution might not have the desired result.

Any Chance Lenovo can provide a Solution to this issue that I also see occur on any Windows 7 64 bit system in my environment?  I RDP to the system, and launch ThinkVantage System Update 4.03 freshly downloaded from:

http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS012808

I see the splash screen for a few seconds, then it disappears...

The only means to get ThinkVantage System Update 4.03 to run on the remote system I am working on, is to terminate my RDP session, and resort to a VNC or Logmein remote session to the remote system, and run ThinkVantage System Update 4.03 that way.

WHEN IS THIS GOING TO BE FIXED?

A great application... sad that it STILL will not run in a RDP session.

Stephen

[huberth]

I have the same issue with Thinkvantage System Update 5 on the T500, WIndows 7 Pro 64bit SP1. Net Framework Version 4 

I see the splash screen for a few seconds, then it disappears.

This is on the laptop itself - not remote access.

[pierrech]

Same issue here on several PCs running Win 7 Pro 64.

And several other Lenovo programs don't work either, like the Fingerprint Read or Power Manager.