Blue Screen from display driver stopping

dwr · ‎07-14-2010

Regarding: W510 64bit with Windows 7

Hi, am having lots of trouble with blue screen crashes (after screen flashes for a few seconds). The message on the blue screen before it proceed to reboot is that the display drivers have stopped.

On reboot the Windows troubleshooter which launches automatically reported this, ...

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1053

Additional information about the problem:

BCCode: 116

BCP1: FFFFFA80046ED4E0

BCP2: FFFFF88004A171A0

BCP3: 0000000000000000

BCP4: 0000000000000002

OS Version: 6_1_7600

Service Pack: 0_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\071410-16458-01.dmp

C:\Users\DWR\AppData\Local\Temp\WER-43103-0.sysdata.xml

Tried to open these files but wont open without being matched to a program which I don't understand.

The Lenovo Toolbox lists a number of "Critical" having ocurred but provides no information beyond "Operating System Crash" or "Unexpected Shutdown".

I have tried to run the Lenovo Toolbox Diagnostics "Test a Device" on the Video Card and this crashed the system!!

Computer is brand new and I am very frustrated it isn't working properly.

Can anyone HELP me? What can I do? Where do I go for assistance?

Thanks

MellowGreetings · ‎07-07-2010

The .xml file is just some info about your computer. The .dmp file is a memory dump. These files wont do you a heck of a lot of good, but if you really want to know how they're used you might be interested in:

http://www.microsoftpdc.com/2009/cl33 a description of how windows error reporting works

https://msevents.microsoft.com/cui/WebCastEventDetails.aspx?culture=en-US&EventID=1032298076&Country... how to analyze crash dumps

It's possible that if you were to open a support incident somebody might want you to send them the files. More likely they would say 'send in the machine', but hey, I don't want to put words in anybody's mouth.

I have a couple of similar events, but I didn't get a Blue Screen. Instead the ProblemEventName says LiveKernelEvent.

I couldn't resist and took a look at one of the dumps on my system with WinDBG. It says:

C:\>"\Program Files\Debugging Tools for Windows (x64)\cdb.exe" -z WD-20100708-0845.dmp

Loading Dump File [C:\WD-20100708-0845.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*c:\websymbols*http://msdl.microsoft.com/downloads/symbols
Executable search path is: c:\windows\system32\drivers
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`03005000 PsLoadedModuleList = 0xfffff800`03242e50
Debug session time: Thu Jul 8 08:45:38.801 2010 (UTC - 7:00)
System Uptime: 0 days 8:02:08.064
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa800985d4e0, fffff88004a701a0, 0, 0}

*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+151a0 )

Followup: MachineOwner
---------

6: kd>

So all this tells us is that this problem (the one on my system, not yours) is in nvlddmkm.sys - the NVIDIA driver. The driver on my system is file version 8.16.11.8955.

dwr · ‎07-14-2010

I have the same NVIDIA driver (i.e. 8.16.11.8955).

Given so many people have trouble with this driver is Lenovo doing anything about it?

I bought the W510 with FHD to watch on-line TV and while it keeps crashing my user experience is very poor.

Heeeeeeeeeeeelp!

don820 · ‎04-20-2010

If you're running the latest drivers, it's quite likely you have a hardware problem. There is only one way to resolve that, and it's to call Lenovo support and ask for a replacement.

dwr · ‎07-14-2010

Hi,

Yes called the Help Desk. The person I spoke to was patient, helpful and sympathetic but couldn't do anything except tell me where to send it to be "fixed".

My experiences with the blue screen and display drivers seem to be a common problem with the W510. Lenovo quality control is very very poor.

This is exactly the situation I hoped to avoid by buying high end equipment. I don't mind paying for quality, but not for something that doesn't work.

I do not regard having to return the laptop as any type of "service" to me. Instead, I am the guy left doing the leg work because Lenovo's design, manufacturing and quality procesess are too sloppy.

At least with Apple, they have a shop in the middle of town where you can drop off equipment for repairs (not that they need it as their quality processes are better). I have to take a train and a long expensive cab ride to get to the Lenovo Service Centre just to drop it off (which is expensive), and then wait for some weeks before I get the laptop back (in what shape I wonder).

I have had four Thinkpads and found them to be very dependable. That was the old Thinkpads. The new Thinkpads aren't as reliable and the aftersales service isn't as good.

I am an unhappy customer, who is now considering getting an Apple on Monday.

Blue Screen from display driver stopping

Re: Blue Screen from display driver stopping

NVIDIA driver seems to be common problem

Re: NVIDIA driver seems to be common problem

Lenovo quality is very very poor