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rolaco
Posts: 13
Registered: ‎12-12-2010
Location: United Kingdom
0
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Mouse problems with Word/Outlook 2010

Since I've started using this laptop I've had a problem when using Word or Outlook 2010 (with Windows 7 Enterprise 32 bit). I can type and use the mouse until I press the Enter key for the first time. After that I can not use the mouse to position the cursor, select text or even right click on the text. In order to get the functionality back I have to restart Outlook. I've searched on the web and I've found a common scenario... others with the same problem all seem to be using a Lenovo desktop and someone mentioned the ThinkVantage Security Suite as the cause, even though I have been unable to find the solution.

 

Anyone can help me solving this most annoying problem?

 

Thanks!

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zsc_1990
Posts: 13
Registered: ‎12-08-2010
Location: singapore
0

Re: Mouse problems with Word/Outlook 2010

I had this problem...

my solutin is to uninstall the thinkVantage password manager... then it became fine

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rolaco
Posts: 13
Registered: ‎12-12-2010
Location: United Kingdom
0

Re: Mouse problems with Word/Outlook 2010

Is there a way to circumvent this problem without uninstalling Password Manager? A patch, something?

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JameZ
Posts: 3,110
Registered: ‎07-11-2010
Location: Malaysia
0

Re: Mouse problems with Word/Outlook 2010

[ Edited ]

@Both,

Interesting issue here. Just checking if both Windows Update and TVSU update has been done? Also this happen on external mouse and trackpad as well?

 

Can you explain like you open Word then press enter then the mouse / trackpad hang?

 

//JameZ

Check out the Community Knowledge Base for hints and tips.


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W520 | 4176-38U | i7 - 2720QM | Quardo 1000M | 8GB RAM | 60GB OCZ Agility 3

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shidevil
Posts: 185
Registered: ‎04-03-2010
Location: Singapore
0

Re: Mouse problems with Word/Outlook 2010

Please do the latest windows update.

I have this problem because of a add-on in microsoft word.

Please go to file>click option> under add-in.

Please select Manage on com add on and click GO.

please remove bluetooth <something>
Perspective of life - http://www.marcnshawn.com
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rolaco
Posts: 13
Registered: ‎12-12-2010
Location: United Kingdom

Re: Mouse problems with Word/Outlook 2010

[ Edited ]

Friends,

 

I finally got it sorted. I called Lenovo support again, and they said they don't support software and that the problemn was with the Office applications, bla, bla, bla, but this time I didn't give up and told them this was a problem with THEIR Password Manager, so they would have to give me a solution other than uninstalling it. The guy finally asked me to hold, apparently spoke to someone more knowledgeable and lo and behold, there is a solution. The solution was actually something very simple... download a specific patch for the ThinkVantage Toolbox Password Manager!!! It was their software that had a problem after all.

 

In case you guys have the same problem, just go to the Lenovo website and search for "MIGR-74151" without the quotes. This will return a result that takes you to http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=MIGR-74151 and here you donwload the patch. The patch is advertised for fixing the issue of Password Manager with Office 2007, but as the patch ios for Password Manager, not Office, it works if you are using Office 2010 just the same.

 

To make it easier, here are the direct links to the files:

 

x86 - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtcss83patch_office2007_32.exe

64 - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtcss83patch_office2007_64.exe

Instructions - http://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkvantage_en/tvtcss83patch_office2007_32.txt

 

Hope this helps someone to get a quicker solution and not have to go through all the hassle I had to!

Retired Employee
JameZ
Posts: 3,110
Registered: ‎07-11-2010
Location: Malaysia
0

Re: Mouse problems with Word/Outlook 2010

@rolaco,

Appreciate your post back on this fix. I will create a KB article on this matter for future users reference.

Thank you!
JameZ

Check out the Community Knowledge Base for hints and tips.


Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!




W520 | 4176-38U | i7 - 2720QM | Quardo 1000M | 8GB RAM | 60GB OCZ Agility 3