W series shipping thread

[ol3skl]

Guys I can tell you that Mark is doing a fantastic job at trying to get this problem solved for us.

[mikeselld]

Agreed

[balmiesgirl]

I ordered a W700 on 10/14/2008. At first it said my order would ship out by the 21st.....then it said the 25th NOW it doesnt even show a shipping time!!!!!! I spent a 1/2 hr on hold and still havent talked to a rep! Am I even going to receive this item? And WHEN?

I have been using a loaner and need my laptop YESTERDAY! Please help!!!!!!!!

Order # 2D3K38

[practical]

Here is my order for a fully-loaded W700, placed on October 6.  Supposedly will ship on October 20 -- I'll keep you posted.

SYS.2757CT    CONFIGURED SYSTEM
  2757CTO  THINKPAD W700       
  43Y4812  SBB INTQUADCREXTPRC45W TDP2.53       
  42V8009  VBB MS WIN VISTA ULTIMATE       
  43Y4935  SBB GWVIS ULT US ENG       
  43Y5163  SBB MWINXP PROF US ENG RDVD       
  43Y4804  SBB 17"WUXGA LCD400NIT72%GAMUT       
  43Y4817  SBB NVI NB9E-GLM2(FX3700,1GB       
  43Y4803  SBB W700 BASE       
  42X6309  VBB 4GBPC3-8500 1067MHZ2DIMM       
  42X6355  SBB KYB US ENGLISH       
  43Y4809  SBB ULNAV+FPR+PNCOLSENSWACOM       
  44C1917  VBB INTEGRATED CAMERA       
  43Y5203  SBB INTERNAL RAID-NOTENABLED       
  43Y4827  SBB NON-RAID HDD160GBHDD,7200       
  42X6326  SBB INT.TURBOMEMORY1.6 2GB       
  43Y4820  SBB TPAD BLU-RAYRCULTENHSATA       
  43Y4800  VBB EXPCARD(54MM)+EXPCARD(34MM       
  42X6325  SBB INT.WIFI LINK5300       
  43Y4810  SBB 9 CELL LI-ION BATTERY       
  43Y4832  SBB C PACK NA       
  43Y4880  SBB LANGPK US ENG       
  43Y4926  SBB PKG US, 17"W       
  43Y5162  SBB BASE2.TOUCHHYB.FAN+FAN+HDD       
  43Y5146  SBB FCC LABEL       
  43Y5161  SBB MECH MISC PARTS       
  44C7301  SBB FRU LABEL FOR TPM PLANAR       
  43Y4814  SBB 2GBPC3-8500DDR3SDRAM1067MH       
  43Y6081  SBB PR HDD 160GB 7200 RPM       
  43Y5118  SBB INTEGR. CAMERA MODULE       
  43Y5110  SBB UWB MISCPARTS-NO CARD HALF       
  43Y5114  SBB UWB MISCPARTS-ROB H.(F1)       
  43Y5126  SBB 17"WUXGA,W/CAM,W/OUWB       
  43Y5132  SBB EXPRCARD(54MM)EXPRCARD34MM       
  43Y5137  SBB LCD ASMCLPLW700NOCSENSLED       
  44C1385  SBB ODD SW BLUE-RAY,VISTA       
  43Y5142  SBB MT 2757 SYSTEM LABEL       
  43Y6035  SBB NW IN LBL 2008 CORE2 EX       
  43Y5116  SBB WLAN MISCPARTS3X3FULL(F2)       
  43Y5135  SBB CLPLATE FOR W700WLAN+BLT.       
  43Y5150  SBB GEO LABEL US,WLAN,BLTOOTH       
  42V7972  SBB MS LABEL (VISTA PREMIUM)       
  41C9339  4 YEAR ON SITE UPGRADE WITH 

[balmiesgirl]

I finally got through to Lenovo, my W700 is not scheduled to ship until the 28th of October. They say the batteries are on backorder!

I'm very disappointed but I guess it cant be helped.

 I NEED this computer! Should I cancel my order and get one locally? Costco.com can get me out a custom HP shipped out in 3 days....... It wouldnt have the wuxga screen or the built in wacom tablet or the color calibrator (who knows how accurate it is though) but it would be $1200 LESS.

[mikeselld]

If you need it faster, try CDW which usually would have some models in stock that may fit your needs. I'm sure there are other places also that may stock some w700s. You check the Tabook to see if a ready made model is close to what you need.

Edit note: BLT.com has many of the topsellers in stock

Message Edited by mikeselld on 10-20-2008 11:42 AM

[generation12]

 1 

 SYS.4058CT    CONFIGURED SYSTEM 
10/27/08    $1,833.40   $1,833.40    4058CTO  THINKPAD W500                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       

My W500 system was ordered on September 29, escalated to an executive team (along with many other laptops) due to a issue in transfering order information to the service team -- i.e. my info was lost or something of that nature.

I'm told the best compensation that is available for the inconvenience is a 10% discount (this took me talking with 5 people to find out) which is much less of a benefit to me than canceling the order and buying from a reseller (or BestBuy, CostCo, Staples, etc.) that can get me something by tomorrow -- almost a month past order date with no ETA is unacceptable, and as a long-time power-user of thinkpads, I thought I'd never go elsewhere; yet, this is all it takes to tip a loyal customer.

I thought to post this information to better the customer relations at Lenovo. I would (as many users have posted here) like a more direct answer from customer service when I ask for details on the problems and whereabouts of my system. Not being able to put my call through to someone who knows more is absolute hogwash.

-Dissatisfied (and now, professionally 'set-back' from rediculous waiting line) Customer

[practical]

Well folks, here is the first delay: 

Despite the online order status still indicating Oct. 20 as ship date, my rep. advised that it has been pushed back until the 28th.  He said he would attempt to expedite the order and will let me know status tomorrow.

Looks like I might be joining the club of unhappy customers, even before I become one.  Will keep everyone informed, for what it's worth.

10/21/08 Update:

Online Status System now reports Estimate Shipping Date as 10/30/08.  Phone call to my rep. was not returned.  Things are not looking so good.  If I wanted to be given the run-around, I could have ordered from Dell.  Hoping tomorrow will yield better news.

Message Edited by practical on 10-21-2008 09:45 PM

[Mark_Lenovo Administrator]

Practical,

When did you place your order?   If it's been several weeks and you feel stuck, please send me your order number by PM and I'll look into it.

Mikselld, imparator, TJwoo, ol3skl,

Your orders have been successfully reset on Monday (or rebooked if I advised you by PM of alternate order number) and have now been passed on to manufacturing.    Apologies for the delay.

Best regards,

Mark

[practical]

Mark,

Any help would be greatly appreciated.  Order was place on October 6; Main Order Number is: 2D34VF with the machine itself having a related Order No: 9FQKTA.

Thanking you in advance,

DNR (practical)