10-19-2008 02:02 PM
I ordered a W700 on 10/14/2008. At first it said my order would ship out by the 21st.....then it said the 25th NOW it doesnt even show a shipping time!!!!!! I spent a 1/2 hr on hold and still havent talked to a rep! Am I even going to receive this item? And WHEN?
I have been using a loaner and need my laptop YESTERDAY! Please help!!!!!!!!
Order # 2D3K38
10-19-2008 08:23 PM
Here is my order for a fully-loaded W700, placed on October 6. Supposedly will ship on October 20 -- I'll keep you posted.
SYS.2757CT CONFIGURED SYSTEM
2757CTO THINKPAD W700
43Y4812 SBB INTQUADCREXTPRC45W TDP2.53
42V8009 VBB MS WIN VISTA ULTIMATE
43Y4935 SBB GWVIS ULT US ENG
43Y5163 SBB MWINXP PROF US ENG RDVD
43Y4804 SBB 17"WUXGA LCD400NIT72%GAMUT
43Y4817 SBB NVI NB9E-GLM2(FX3700,1GB
43Y4803 SBB W700 BASE
42X6309 VBB 4GBPC3-8500 1067MHZ2DIMM
42X6355 SBB KYB US ENGLISH
43Y4809 SBB ULNAV+FPR+PNCOLSENSWACOM
44C1917 VBB INTEGRATED CAMERA
43Y5203 SBB INTERNAL RAID-NOTENABLED
43Y4827 SBB NON-RAID HDD160GBHDD,7200
42X6326 SBB INT.TURBOMEMORY1.6 2GB
43Y4820 SBB TPAD BLU-RAYRCULTENHSATA
43Y4800 VBB EXPCARD(54MM)+EXPCARD(34MM
42X6325 SBB INT.WIFI LINK5300
43Y4810 SBB 9 CELL LI-ION BATTERY
43Y4832 SBB C PACK NA
43Y4880 SBB LANGPK US ENG
43Y4926 SBB PKG US, 17"W
43Y5162 SBB BASE2.TOUCHHYB.FAN+FAN+HDD
43Y5146 SBB FCC LABEL
43Y5161 SBB MECH MISC PARTS
44C7301 SBB FRU LABEL FOR TPM PLANAR
43Y4814 SBB 2GBPC3-8500DDR3SDRAM1067MH
43Y6081 SBB PR HDD 160GB 7200 RPM
43Y5118 SBB INTEGR. CAMERA MODULE
43Y5110 SBB UWB MISCPARTS-NO CARD HALF
43Y5114 SBB UWB MISCPARTS-ROB H.(F1)
43Y5126 SBB 17"WUXGA,W/CAM,W/OUWB
43Y5132 SBB EXPRCARD(54MM)EXPRCARD34MM
43Y5137 SBB LCD ASMCLPLW700NOCSENSLED
44C1385 SBB ODD SW BLUE-RAY,VISTA
43Y5142 SBB MT 2757 SYSTEM LABEL
43Y6035 SBB NW IN LBL 2008 CORE2 EX
43Y5116 SBB WLAN MISCPARTS3X3FULL(F2)
43Y5135 SBB CLPLATE FOR W700WLAN+BLT.
43Y5150 SBB GEO LABEL US,WLAN,BLTOOTH
42V7972 SBB MS LABEL (VISTA PREMIUM)
41C9339 4 YEAR ON SITE UPGRADE WITH
10-20-2008 08:05 AM
I finally got through to Lenovo, my W700 is not scheduled to ship until the 28th of October. They say the batteries are on backorder!
I'm very disappointed but I guess it cant be helped.
I NEED this computer! Should I cancel my order and get one locally? Costco.com can get me out a custom HP shipped out in 3 days....... It wouldnt have the wuxga screen or the built in wacom tablet or the color calibrator (who knows how accurate it is though) but it would be $1200 LESS.
10-20-2008 08:34 AM - edited 10-20-2008 08:42 AM
If you need it faster, try CDW which usually would have some models in stock that may fit your needs. I'm sure there are other places also that may stock some w700s. You check the Tabook to see if a ready made model is close to what you need.
Edit note: BLT.com has many of the topsellers in stock
10-20-2008 11:02 AM
1SYS.4058CT CONFIGURED SYSTEM
My W500 system was ordered on September 29, escalated to an executive team (along with many other laptops) due to a issue in transfering order information to the service team -- i.e. my info was lost or something of that nature.
I'm told the best compensation that is available for the inconvenience is a 10% discount (this took me talking with 5 people to find out) which is much less of a benefit to me than canceling the order and buying from a reseller (or BestBuy, CostCo, Staples, etc.) that can get me something by tomorrow -- almost a month past order date with no ETA is unacceptable, and as a long-time power-user of thinkpads, I thought I'd never go elsewhere; yet, this is all it takes to tip a loyal customer.
I thought to post this information to better the customer relations at Lenovo. I would (as many users have posted here) like a more direct answer from customer service when I ask for details on the problems and whereabouts of my system. Not being able to put my call through to someone who knows more is absolute hogwash.
-Dissatisfied (and now, professionally 'set-back' from rediculous waiting line) Customer
10-20-2008 03:22 PM - edited 10-21-2008 06:45 PM
Well folks, here is the first delay:
Despite the online order status still indicating Oct. 20 as ship date, my rep. advised that it has been pushed back until the 28th. He said he would attempt to expedite the order and will let me know status tomorrow.
Looks like I might be joining the club of unhappy customers, even before I become one. Will keep everyone informed, for what it's worth.
Online Status System now reports Estimate Shipping Date as 10/30/08. Phone call to my rep. was not returned. Things are not looking so good. If I wanted to be given the run-around, I could have ordered from Dell. Hoping tomorrow will yield better news.
10-22-2008 05:22 AM
When did you place your order? If it's been several weeks and you feel stuck, please send me your order number by PM and I'll look into it.
Mikselld, imparator, TJwoo, ol3skl,
Your orders have been successfully reset on Monday (or rebooked if I advised you by PM of alternate order number) and have now been passed on to manufacturing. Apologies for the delay.
10-22-2008 06:20 AM
Any help would be greatly appreciated. Order was place on October 6; Main Order Number is: 2D34VF with the machine itself having a related Order No: 9FQKTA.
Thanking you in advance,