W-series shipping thread - 2011 edition [ Edited ]

[ThePriceIsWrong]

March 30th - Ordered placed for 4270CTO, slated to ship April 11th

April 9th - Recieved accessories

April 15th - Call main customer support line and told problem with the 3D configuration, laptop needs to be reconfigured

April 22nd - Call main customer support line and told supplier issue with a monitor connector because of what happened in Japan

April 29th - Call main customer support line and told there was a communication issue with the warehouse which held up my order but the order has been escalated to a higher team

May 6th - Call main customer support line, no new information, the issue is with a higher team

May 11th - Call main customer support line, no new information, the issue is with a higher team,  I insisted on staying on the phone until I could find out exactly what was going on. I was told a message was left with the warehouse team and to call back in 1- 2 days. 15 min later i get an email from the warehouse stating I need to "rebook" my order because of an invalid configuration. They didnt say what the configuration issue was and neither the support or sales associate could tell me either. 

Ive now had to resubmit my order, which Im told will take 2-3 weeks to leave the warehouse. 

Round and round we go.

[bonervz]

I ordered on April 10th.  Still hasn't shipped. Still no estimated ship dtae from Lenovo. 23 buisness days and counting.

[bonervz]

ThePriceIsWrong... Do you mean May 6th and May 11th not March?

[lookingatlenovo]

Is it just me, or does Lenovo deliver to Canada like cold molasses?  Although mine has been in Kentucky all day and scanned twice for the same thing, it has been pretty quick so far.  Order placed May 2nd.

Louisville, KY, United States	05/11/2011	2:34 P.M.	Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver.
	05/11/2011	12:12 P.M.	Import Scan
	05/11/2011	11:34 A.M.	Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver.
	05/11/2011	1:27 A.M.	Arrival Scan
Anchorage, AK, United States	05/10/2011	3:21 P.M.	Departure Scan
	05/10/2011	1:27 P.M.	Arrival Scan
Shanghai, China	05/10/2011	8:57 P.M.	Departure Scan
Shanghai, China	05/09/2011	5:16 P.M.	Export Scan
	05/09/2011	5:16 P.M.	Origin Scan
China	05/09/2011	3:38 A.M.	Order Processed: Ready for UPS

[ThePriceIsWrong]

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bonervz wrote:
ThePriceIsWrong... Do you mean May 6th and May 11th not March?

---

Corrected.

Btw, my est. ship date is June 10th. 5-7 business days for delivery puts my computer arriving about a week short of the 3 month mark.  awesome.

Something that the sales woman noted yesterday is that on my initial order not all parts were included on the confirmation email such as the RAM or wireless card selections.  That may have caused the issue. The first day the W520 were available you couldnt buy a configuration with the RAID enabled drives. It caused an error in the system.  After my experience Im starting to wonder if they had some other issues.

Check your original invoice and see if its missing any key line items.If it is I would call customer service and refuse to get off the line until they give you a difinitive answer or forward you on to someone in the warehouse. Be polite but insistent. 

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lookingatlenovo wrote:

Is it just me, or does Lenovo deliver to Canada like cold molasses?  Although mine has been in Kentucky all day and scanned twice for the same thing, it has been pretty quick so far.  Order placed May 2nd.

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I didnt know Lenovo delivered Molassas, is it any good?  

what model number did you order? 

[lookingatlenovo]

I ordered the w520.  Last night the tracker said one more business day to go.  This morning that is gone and instead it says,

"UPS is holding the shipment per a contract service offering."

What does that mean??

[ThePriceIsWrong]

Most likely customs.

On your order confirmation from Lenovo you should have a model number of the w520. Its a 7 character number, ####XXX.

For instance, mine is:

4270CTO THINKPAD W520 - 1 YR DEPOT TOPSELLER WARRANTY $2,670.00

4270CTO is the actual model number.

[lookingatlenovo]

Thanks.  I just checked again and now it says:

Louisville, KY, United States 05/12/2011 11:15 A.M. Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver. 05/12/2011 10:43 A.M. Released by Clearing Agency. Now in-transit for delivery.

I assume I am the reciever, and I made no such request!  But at least it now says "one business day" again....

Here is my system:

	4270CTO	THINKPAD W520 - 1 YR
	0A68896	SBB INTEL CORE I7-2920XM
	45M3090	VBB GENUWIN7PROFES.64
	0A68625	SBB GW7P64 E
	0A68535	SBB 15.6FHD (1900 X 1080) LED
	0A68894	SBB NVQ2000M GR
	75Y0175	VBB COLORSENSOR
	45M4573	VBB 8GBPC3-10600DDR3 1333SODMM
	45M4839	SBB KEYBOARDUS ENGLISH
	0A68526	VBB FINGERPRINT READER
	0A68558	SBB 720P HD CAM INT MICR
	0A69620	SBB I RAID-NOT EN
	0A68552	SBB 320GB HDD7200RPM
	0A68287	SBB NO MSSDRIVE
	0A68547	SBB DVD RC8XMXDLLRULTEHATA
	0A68529	VBB ECS+4IN1CR
	45M4816	SBB 9CELLLI-ION BATTERY
	0A68904	SBB CPNAMLC+ 170W AC AD
	0A68261	SBB BLUETOOTH 3.0
	0A68540	SBB NO MODEM
	45M4805	SBB IN.CENTADV.-N+WIMAX 6250
	44C7950	SBB INT WRLSSWDAREANTWRK UPGR
	0A68564	SBB LANG PCK US E
	0A68945	SBB CLPLW520 WLAN/WWN/WPN
	0A68903	SBB COLR SENSOR
	44C8401	SBB ENERGYSTAR 4.0 TIER 2 PACK
	75Y2143	SBB FCC LABEL
	0A68951	SBB NVGRQ3TPM/AES
	0A68782	SBB GEO LABEL US WLAN BL
	0A68967	SBB 2ND GIL(ICI7 PR EXT ED
	0A68809	SBB 15.6FHD LED B-L,11NWWN,C
	0A68771	SBB MECH MPARTS
	0A68544	SBB 2GB DDR3 SDRAM1333MHZSMM
	0A71678	SBB MS LABEL (W7ST/EE 2.0)
	0A68536	SBB FINGERPRINT READER
	0A68599	SBB PCK MOW EXCEPT CH HK JP
	0A68946	SBB REAR CLPL W/ COLOR S
	0A71377	SBB SLBIDTP00002BFORROW170W
	0A68562	SBB NO SMART CARD READER
	75Y0571	SBB WIMAXOPTIONUSCLEAR
	0A68765	SBB WLAN MP 1X2/2X2 HALF (H1
	0A68768	SBB WWAN MP WWAN RD FULL F1
	41C9336	4YR DEPOT + 4YR TPP

[ThePriceIsWrong]

wow, thats awesome. that is basically the exact same system I ordered April 30th and am still waiting on. Im just lucky i guess.

Looks like they are waiting on invoice from lenovo. This is pretty common. search the message boards and youll see a lot of people that have had the same issue over the last 3 years.

[srissman]

Order W520 4270CTO April 20th, 2011

Entered Canada Customs May 05, 2011

Released from Customs May 09, 2011

Delivered May 10th, 2011

I was never send a nice (technical) listing others seem to have, but this is my setup:

i7-2720QM, 15.6 FHD, NVIDIA Quadro 2000M, 8GB Ram,  500 Gig Disk, Ultimate-N 6300

everything else is pretty much standard.

I know I could have gone with a smaller amount of ram, and purchased and decided I didn't want to deal with questions about compatibilities.. keep the whole package under the Lenovo 3yr Priority Onsite  + ThinkPad Protection.

I was a little concerned with all the stories about long shipping times, by my laptop actually shipped about 5 days sooner then expected.. I guess I got lucky.

Lenovo would not give me any deal on accessories, so I purchased the Minidock & Bay Adapter III via 3rd Party.

So far I am very happy with the laptop.. I am missing a modem which I expected (yes, roll your eyes but it is useful for sending faxes)

So.. I just wanted everyone to know, the shipping did take its time, but it was actually quicker then expected.