Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Punch Card
ThePriceIsWrong
Posts: 24
Registered: ‎04-16-2010
Location: Jakarta, Indonesia
0

Re: W-series shipping thread - 2011 edition

[ Edited ]

March 30th - Ordered placed for 4270CTO, slated to ship April 11th

April 9th - Recieved accessories

April 15th - Call main customer support line and told problem with the 3D configuration, laptop needs to be reconfigured

April 22nd - Call main customer support line and told supplier issue with a monitor connector because of what happened in Japan

April 29th - Call main customer support line and told there was a communication issue with the warehouse which held up my order but the order has been escalated to a higher team

May 6th - Call main customer support line, no new information, the issue is with a higher team

May 11th - Call main customer support line, no new information, the issue is with a higher team,  I insisted on staying on the phone until I could find out exactly what was going on. I was told a message was left with the warehouse team and to call back in 1- 2 days. 15 min later i get an email from the warehouse stating I need to "rebook" my order because of an invalid configuration. They didnt say what the configuration issue was and neither the support or sales associate could tell me either. 

 

Ive now had to resubmit my order, which Im told will take 2-3 weeks to leave the warehouse. 

 

Round and round we go.

Fanfold Paper
bonervz
Posts: 10
Registered: ‎05-03-2011
Location: Canada
0

Re: W-series shipping thread - 2011 edition

I ordered on April 10th.  Still hasn't shipped. Still no estimated ship dtae from Lenovo. 23 buisness days and counting.

Fanfold Paper
bonervz
Posts: 10
Registered: ‎05-03-2011
Location: Canada
0

Re: W-series shipping thread - 2011 edition

ThePriceIsWrong... Do you mean May 6th and May 11th not March?
Blue Screen Again
lookingatlenovo
Posts: 32
Registered: ‎05-03-2011
Location: USA
0

Re: W-series shipping thread - 2011 edition

[ Edited ]

Is it just me, or does Lenovo deliver to Canada like cold molasses?  Although mine has been in Kentucky all day and scanned twice for the same thing, it has been pretty quick so far.  Order placed May 2nd.

 

 

Louisville, KY, United States05/11/20112:34 P.M.Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver.

05/11/201112:12 P.M.Import Scan

05/11/201111:34 A.M.Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver.

05/11/20111:27 A.M.Arrival Scan
Anchorage, AK, United States05/10/20113:21 P.M.Departure Scan

05/10/20111:27 P.M.Arrival Scan
Shanghai, China05/10/20118:57 P.M.Departure Scan
Shanghai, China05/09/20115:16 P.M.Export Scan

05/09/20115:16 P.M.Origin Scan
China05/09/20113:38 A.M.Order Processed: Ready for UPS
Punch Card
ThePriceIsWrong
Posts: 24
Registered: ‎04-16-2010
Location: Jakarta, Indonesia
0

Re: W-series shipping thread - 2011 edition

[ Edited ]

 


bonervz wrote:
ThePriceIsWrong... Do you mean May 6th and May 11th not March?

Corrected.

 

Btw, my est. ship date is June 10th. 5-7 business days for delivery puts my computer arriving about a week short of the 3 month mark.  awesome.

 

Something that the sales woman noted yesterday is that on my initial order not all parts were included on the confirmation email such as the RAM or wireless card selections.  That may have caused the issue. The first day the W520 were available you couldnt buy a configuration with the RAID enabled drives. It caused an error in the system.  After my experience Im starting to wonder if they had some other issues.

 

Check your original invoice and see if its missing any key line items.If it is I would call customer service and refuse to get off the line until they give you a difinitive answer or forward you on to someone in the warehouse. Be polite but insistent. 

 


lookingatlenovo wrote:

Is it just me, or does Lenovo deliver to Canada like cold molasses?  Although mine has been in Kentucky all day and scanned twice for the same thing, it has been pretty quick so far.  Order placed May 2nd.


I didnt know Lenovo delivered Molassas, is it any good?  

 

what model number did you order? 

Blue Screen Again
lookingatlenovo
Posts: 32
Registered: ‎05-03-2011
Location: USA
0

Re: W-series shipping thread - 2011 edition

I ordered the w520.  Last night the tracker said one more business day to go.  This morning that is gone and instead it says,

 

"UPS is holding the shipment per a contract service offering."

 

What does that mean??

Punch Card
ThePriceIsWrong
Posts: 24
Registered: ‎04-16-2010
Location: Jakarta, Indonesia
0

Re: W-series shipping thread - 2011 edition

Most likely customs.

On your order confirmation from Lenovo you should have a model number of the w520. Its a 7 character number, ####XXX.

For instance, mine is:

4270CTO THINKPAD W520 - 1 YR DEPOT TOPSELLER WARRANTY $2,670.00

4270CTO is the actual model number.
Blue Screen Again
lookingatlenovo
Posts: 32
Registered: ‎05-03-2011
Location: USA
0

Re: W-series shipping thread - 2011 edition

[ Edited ]

Thanks.  I just checked again and now it says:

 

 

Louisville, KY, United States05/12/201111:15 A.M.Warehouse entry clearance details, necessary for customs clearance, have been requested from the receiver.

05/12/201110:43 A.M.Released by Clearing Agency. Now in-transit for delivery.
  

 

I assume I am the reciever, and I made no such request!  But at least it now says "one business day" again....

 

 

Here is my system:

 


 4270CTO THINKPAD W520 - 1 YR    
 0A68896 SBB INTEL CORE I7-2920XM    
 45M3090 VBB GENUWIN7PROFES.64    
 0A68625 SBB GW7P64 E    
 0A68535 SBB 15.6FHD (1900 X 1080) LED    
 0A68894 SBB NVQ2000M GR    
 75Y0175 VBB COLORSENSOR    
 45M4573 VBB 8GBPC3-10600DDR3 1333SODMM    
 45M4839 SBB KEYBOARDUS ENGLISH    
 0A68526 VBB FINGERPRINT READER    
 0A68558 SBB 720P HD CAM INT MICR    
 0A69620 SBB I RAID-NOT EN    
 0A68552 SBB 320GB HDD7200RPM    
 0A68287 SBB NO MSSDRIVE    
 0A68547 SBB DVD RC8XMXDLLRULTEHATA    
 0A68529 VBB ECS+4IN1CR    
 45M4816 SBB 9CELLLI-ION BATTERY    
 0A68904 SBB CPNAMLC+ 170W AC AD    
 0A68261 SBB BLUETOOTH 3.0    
 0A68540 SBB NO MODEM    
 45M4805 SBB IN.CENTADV.-N+WIMAX 6250    
 44C7950 SBB INT WRLSSWDAREANTWRK UPGR    
 0A68564 SBB LANG PCK US E    
 0A68945 SBB CLPLW520 WLAN/WWN/WPN    
 0A68903 SBB COLR SENSOR    
 44C8401 SBB ENERGYSTAR 4.0 TIER 2 PACK    
 75Y2143 SBB FCC LABEL    
 0A68951 SBB NVGRQ3TPM/AES    
 0A68782 SBB GEO LABEL US WLAN BL    
 0A68967 SBB 2ND GIL(ICI7 PR EXT ED    
 0A68809 SBB 15.6FHD LED B-L,11NWWN,C    
 0A68771 SBB MECH MPARTS    
 0A68544 SBB 2GB DDR3 SDRAM1333MHZSMM    
 0A71678 SBB MS LABEL (W7ST/EE 2.0)    
 0A68536 SBB FINGERPRINT READER    
 0A68599 SBB PCK MOW EXCEPT CH HK JP    
 0A68946 SBB REAR CLPL W/ COLOR S    
 0A71377 SBB SLBIDTP00002BFORROW170W    
 0A68562 SBB NO SMART CARD READER    
 75Y0571 SBB WIMAXOPTIONUSCLEAR    
 0A68765 SBB WLAN MP 1X2/2X2 HALF (H1    
 0A68768 SBB WWAN MP WWAN RD FULL F1    
 41C9336 4YR DEPOT + 4YR TPP

 

Punch Card
ThePriceIsWrong
Posts: 24
Registered: ‎04-16-2010
Location: Jakarta, Indonesia
0

Re: W-series shipping thread - 2011 edition

wow, thats awesome. that is basically the exact same system I ordered April 30th and am still waiting on. Im just lucky i guess.

Looks like they are waiting on invoice from lenovo. This is pretty common. search the message boards and youll see a lot of people that have had the same issue over the last 3 years.
Punch Card
srissman
Posts: 2
Registered: ‎05-12-2011
Location: Ottawa, Canada
0

Re: W-series shipping thread - 2011 edition

Order W520 4270CTO April 20th, 2011

Entered Canada Customs May 05, 2011

Released from Customs May 09, 2011

Delivered May 10th, 2011

 

I was never send a nice (technical) listing others seem to have, but this is my setup:

i7-2720QM, 15.6 FHD, NVIDIA Quadro 2000M, 8GB Ram,  500 Gig Disk, Ultimate-N 6300

everything else is pretty much standard.

 

I know I could have gone with a smaller amount of ram, and purchased and decided I didn't want to deal with questions about compatibilities.. keep the whole package under the Lenovo 3yr Priority Onsite  + ThinkPad Protection.

 

I was a little concerned with all the stories about long shipping times, by my laptop actually shipped about 5 days sooner then expected.. I guess I got lucky.

 

Lenovo would not give me any deal on accessories, so I purchased the Minidock & Bay Adapter III via 3rd Party.

 

So far I am very happy with the laptop.. I am missing a modem which I expected (yes, roll your eyes but it is useful for sending faxes)

 

So.. I just wanted everyone to know, the shipping did take its time, but it was actually quicker then expected.