05-03-2012 09:53 AM
i recently bought my W520 and everything works just fine - except for the internal webcam.
I installed the drivers (current version) from the Lenovo web site but the webcam won't turn on. The green just wouldn't turn on and when I press Fn+F6 the communication tool shows up without any webcam video. Same thing for skype or any other webcam tool.
Sometimes after booting it works for a few seconds but then the image freezes and it won't start again until after several system restarts.
As indicated on google I installed the generic Microsoft driver but that does not seem to solve the problem.
Does anyone know what to do? Your help is much appreciated!
Thinkpad W520 (4276), Core i7-2760QM
Windows 7 64 Bit Professional
Solved! Go to Solution.
05-05-2012 12:20 PM
Hello ph-klein and welcome to community,
Kindly uninstall the installed camera driver and software then restart the laptop, update the BIOS
05-07-2012 01:51 AM
thank you for the welcome and your reply. I tried to update the BIOS but the Windows tool told me that no update was required. I checked the BIOS screen, installed version is 8BET56WW (1.36) which is the current version on the Lenovo web site.
Attached you find a photo taken during one of the short moments the webcam is actually working. I'm pretty much concerned about the color errors. Might this be a hardware fault?
05-07-2012 01:19 PM
05-08-2012 03:28 AM
I tried ubuntu live and the webcam didn't work either.
Today I had a remote assistance session with the Lenovo support and they confirmed a hardware fault. Until this morning I was still hoping it was a software error but now I have to get the webcam replaced Thank you for all your replies anyway.
11-13-2014 07:44 PM
I had similar issue on my w520, the webcam just showed a black screen. After hours of trying to uninstall and reinstall the driver and running diagnostics - which all said that webcam is fine I was about to give up when I stumbled upon this thread: https://forums.lenovo.com/t5/T400-T500-and-newer-T
Looks like there is wiring problem on how the web cam is connected. I used the instructions here: http://support.lenovo.com/us/en/documents/migr-769
11-13-2014 11:17 PM
That confirms my suspicions. After spending quite a while explaining to the Lenovo support what's wrong they supposed I send in my machine to get it fixed. Since I need it for work (and I have my private MacBook with a perfectly fine webcam) I refused to do so and for the time being I don't use the internal webcam. Maybe I will give opening the display assembly a try once the warranty period is over. Thanks anyway for posting this tip!