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bluemoon
Posts: 29
Registered: ‎10-09-2008
Location: Canada
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defective DVD writer with my new order

I just received my order 3 days ago, but I had found that the DVD writer came with my W500 cannot read any DVD/CDs.

 

I had tried several different CD/DVDs, including the recovery discs that came with they system, no luck at all.

while at the same time, my desktop, fujitsu laptop have no problem to read those DVD/CDs.

 

I am pretty sure the writer came with the system is defective. how can I fix it?

 

before I placed the order, I worried about the keyboard issue, but at the end it turned into DVD writer issue for me.

 

how can I get a new dvd writer?

 

 

Agotthelf
Posts: 3,740
Topics: 136
Kudos: 241
Solutions: 175
Registered: ‎01-05-2008
Location: Münster, Germany GMT +1
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Re: defective DVD writer with my new order

[ Edited ]

Hello Bluemoon,

 

please let PcDoctor or Lenovo Tool Box check your system.

You´l find these programs on Lenovo support pages. See link on top of this page.

Then contact support with your results.

They problably will send you a new one.

Message Edited by Agotthelf on 01-11-2008 12:43 PM

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bluemoon
Posts: 29
Registered: ‎10-09-2008
Location: Canada
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Re: defective DVD writer with my new order

thanks for the suggestion,

and I did the test with the recovery disc, and also music cd, Pc doctor says tests have failed.

 

I think the dvd writer is really defective