03-29-2012 09:27 AM - last edited on 03-29-2012 11:45 AM by andyP
Before two weeks ago I saw a crack on the left side of the keyboard bezel palmrest of my three months old thinkpad w520.
I use it on a desktop and when I have to go out with it I use a well padded laptop bag, so I'm pretty sure I haven't hit it at all. Unfortunately today I noticed a small plastic bit on the desktop near to it and then I realized that the crack has become a small hole.
Could you suggest me what is the best I can do in case I can't afford to send it for repair because I really strongly need it every day of the week.
Thanks in advance!
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03-30-2012 06:36 AM
Beyond sending it in, I'm not sure what Lenovo can directly do, however if I was you. I'd read the disassembly guide, take apart the top part of the keyboard bezel, and superglue that thing tight (from the inside).
07-16-2012 03:13 PM - edited 07-16-2012 03:15 PM
I also had a crack in a similar location to yours on my 2 month old W520. I think it was from the band on my watch although I have a ~5 year old Lenovo R61i ThinkPad that I always have used with my watch on and never had a problem. (In fact, I now have a hairline crack near the lower right screw on my screen bezel.) I ended up having to pay for a new palmrest which includes the finger print reader at a cost of somewhere near $100.00. I called and spoke to support but it seemed that they were all to eager to just say "Sorry it's damaged we don't cover it, would you like to purchase a new part." Bad support in my opinion for a flagship product.
06-16-2014 11:45 AM
The palmrest of my W520 now has exactly the same hole as yours, in exactly the same spot... It started as a crack and a few days ago I found a small chip on my desk. The crack keeps expanding ever since.
It is still under warranty, though not for long (I bought it in November 2011). I surely didn't bump it anywhere and have always carried it in a notebook backpack.
What did you do with yours eventually? Is it eligible for a replacement by lenovo service? Thanks in advance
07-02-2014 08:05 AM - edited 07-02-2014 08:05 AM
same identical crack on my w520. Just the crack for now, no hole.
I guess it appeared after 1-1.5 years of ownership.
Plenty of other w520 users with same crack! (there should be other threads about this)
Mine never dropped, rarely moved from desk, i wear no watch, so it surely a design fault!
Should send it next month for other defects ( ), will ask about this.
Just curious if someone asked Lenovo about this flaw.