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dimdim
Posts: 1
Registered: ‎03-29-2012
Location: Bulgaria
0

w520 crack

[ Edited ]

Before two weeks ago I saw a crack on the left side of the keyboard bezel palmrest of my three months old thinkpad w520.

 

Link to picture

 

I use it on a desktop and when I have to go out with it I use a well padded laptop bag, so I'm pretty sure I haven't hit it at all. Unfortunately today I noticed a small plastic bit on the desktop near to it and then I realized that the crack has become a small hole.

 

Link to picture

 

Could you suggest me what is the best I can do in case I can't afford to send it for repair because I really strongly need it every day of the week.

 

Thanks in advance!

 

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SonicSam
Posts: 15
Registered: ‎12-25-2011
Location: Ottawa, Ontario, Canada
0

Re: w520 crack

Beyond sending it in, I'm not sure what Lenovo can directly do, however if I was you. I'd read the disassembly guide, take apart the top part of the keyboard bezel, and superglue that thing tight (from the inside).

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td44
Posts: 15
Registered: ‎08-21-2011
Location: Canada
0

Re: w520 crack

Perhaps if you can find the part number you could order a replacement palm rest from Lenovo and do the repair yourself.

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jasonsepe
Posts: 6
Registered: ‎11-29-2011
Location: Connecticut
0

Re: w520 crack

[ Edited ]

I also had a crack in a similar location to yours on my 2 month old W520. I think it was from the band on my watch although I have a ~5 year old Lenovo R61i ThinkPad that I always have used with my watch on and never had a problem. (In fact, I now have a hairline crack near the lower right screw on my screen bezel.) I ended up having to pay for a new palmrest which includes the finger print reader at a cost of somewhere near $100.00. I called and spoke to support but it seemed that they were all to eager to just say "Sorry it's damaged we don't cover it, would you like to purchase a new part." Bad support in my opinion for a flagship product.

W520 4270CT with 16GB of RAM | R61i 7732A12 with 4GB of RAM