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What's DOS?
varn
Posts: 3
Registered: ‎02-06-2012
Location: Toronto ON, M6A3A7, Canada
0

Windows is not genuine

[ Edited ]

  I've bought Lenovo B520 computer with preinstalled Windows 7 Home Premium. Windows was activated and Product Id was

indicated. After several weeks I'm receiving messages that Windows "is not genuine" and I am a victim of fraud.

 

  I did:

1. Cleaned Register with two different programs.

2. Uninstalled Antivirus.

3. Uninstalled and reinstalled Microsoft Activation Update KB971033.

4. Run Microsoft Validation tool. Diagnostic report says that Windows is genuine. But Product Key in the report (part of it is

    shown) different that one in COA.

5. Reactivation impossible, error code 0x80070424.

6. Tried repair by Microsoft troubleshooting but they say it's Lenovo responsibility because Windows was preinstalled - OEM.

 

Product Key from COA: *****************

Product Id: 00359-OEM-8992687-00249.

 

Is somebody knows the solution?

 

Moderator note:  COA key removed

  

billbolton
Posts: 1,839
Topics: 68
Kudos: 167
Solutions: 103
Registered: ‎12-02-2007
Location: Sydney, Australia - Best Address on Earth

Re: Windows is not genuine

You may need to activate it via telephone, rather than rely on the on-line activation.

 

See...

 

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/00359-oem-8992687-00249-p...

 

http://social.microsoft.com/Forums/uk/genuinewindows7/thread/0dc745b0-8e2e-44b2-8a0a-7a67f2a7dedb

 

Cheers,

 

Bill

------------------------------
I don't work for Lenovo
What's DOS?
varn
Posts: 3
Registered: ‎02-06-2012
Location: Toronto ON, M6A3A7, Canada
0

Re: Windows is not genuine

Thank you for advice but it doesn't work. Any attempt to reach Activation Center - via slui.exe 4 or by any other way - failed with error message  as I  told before: error code 0x80070424. This message also says: "You can also contact Lenovo by phone to help resolve this problem" but phone number remains unknown. I've tried to call 1-866-96-968-4465 and was informed it's not valid number. Is there direct phone to the Activation Center from Toronto or Lenovo phone?

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JDay
Posts: 999
Registered: ‎01-06-2011
Location: Sacramento, CA
0

Re: Windows is not genuine

Make your factory restore disc set and restore it to factory defaults. The key on the COA is useless for activation since the machine is pre-activated at the factory with a VLK (Volume License Key). The COA is just used as a proof of valid license.

What's DOS?
varn
Posts: 3
Registered: ‎02-06-2012
Location: Toronto ON, M6A3A7, Canada
0

Re: Windows is not genuine

I have not any factory restore disc. Only disc that was given to me is Drivers Pack V1.3 disc.

billbolton
Posts: 1,839
Topics: 68
Kudos: 167
Solutions: 103
Registered: ‎12-02-2007
Location: Sydney, Australia - Best Address on Earth
0

Re: Windows is not genuine


JDay wrote:

 

The key on the COA is useless for activation


 

No, it is an activatable key.

 

Cheers,

 

Bill

 

------------------------------
I don't work for Lenovo
Community Moderator
zoltanthegypsy
Posts: 3,340
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
0

Re: Windows is not genuine


billbolton wrote:

JDay wrote:

 

The key on the COA is useless for activation


 

No, it is an activatable key.


That can be used to activate a "vanilla" install from Microsoft media, for instance.  (Usually requires a call to MS)

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

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