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MBK
Blue Screen Again
MBK
Posts: 4
Registered: ‎06-15-2010
Location: North Carolona
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Help loading Outlook 2007

I have a laptop, X200 and had Lenovo pre-install MS Office 2007.  Outlook suddenly after about 9 months stop working.  There appears to be a problem with a pst file.  I called Lenovo and it appears that all the additional warranty including at home service only covers the hardware.  I had a hard time uninstalling Office and a hard time reinstalling.  Now it will not let me open Outlook.  Even after everything pertaining to Outlook was removed.  Lenovo is of zero help and MS told me they cannot help because the software was pre-installed by Lenovo.  This is the reason I dropped Dell.  Nobody wants to help and now I have a $4,000 door stop.  Do I have to re-format the entire computer just to get Outlook to be able to be reinstalled?  Please help.  Since Lenovo won’t, maybe someone out there can.

andyP
Posts: 9,285
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Registered: ‎11-27-2007
Location: Bonnie Scotland
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Re: Help loading Outlook 2007

MBK, welcome to the forum,

 

I'm not the foremost expert with office, but a tool that has helped me on occasions is scanpst.exe which has solved similar problems in earlier versions of office. I've never had need to use it with office 2007, but it might help in your situation - :dunno: - but it may be worth a try. Please follow the advice offered in the following MS tip;

 

Scan and repair corrupted Outlook data files

 

Hope this helps

Andy  


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MBK
Blue Screen Again
MBK
Posts: 4
Registered: ‎06-15-2010
Location: North Carolona
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Re: Help loading Outlook 2007

I attempted to repair a file per the instructions using scanpst.exe.  a pop up message stated that I did not have permission to change this file.  My computer is a personal at home computer.  How do I obtain permission to fix this problem.  Lenovo refuses to assist even when i told them about this problem.  Help.

andyP
Posts: 9,285
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Kudos: 713
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Registered: ‎11-27-2007
Location: Bonnie Scotland
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Re: Help loading Outlook 2007

Do you have admin rights on your system? Can you right click on scanpst.exe and select "run as admin"?

Andy  


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MBK
Blue Screen Again
MBK
Posts: 4
Registered: ‎06-15-2010
Location: North Carolona
0

Re: Help loading Outlook 2007

for some reason I don't have admin rights on my own personal computer.

MBK
Blue Screen Again
MBK
Posts: 4
Registered: ‎06-15-2010
Location: North Carolona
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Re: Help loading Outlook 2007

[ Edited ]

After a long day of many calls to the Lenovo support center, and after learning that all the extra money spent on service only covers hardware, it took a Microsoft Tech to fix the problem.  I purchased a X200 with docking station and many extras.  I also paid extra for MS Office 2007.  Today Outlook stopped working.  Six phone calls to Lenovo resulted in them telling me that even though I purchased the software at the same time as the laptop and even though it came pre-installed and had a OEM number, Lenovo refused to assist me.  Microsoft stated that Lenovo has a contract with MS and Lenovo did not honor their part.  I had to pay $49 and after about 30 minutes, the problem was corrected.  I thought Dell (Hell) was the worst.  This was simply wrong.  Lenovo acted like BP and passed the blame and responsibility to someone else.  Thanks a lot.

JaneL
Posts: 3,862
Registered: ‎11-20-2007
Location: Greenville, SC USA
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Re: Help loading Outlook 2007

So what was the problem?  Did MS help you get admin access to Windows?

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Jane

ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad 4, iPhone 5S, IdeaTab A2107A, Yoga Tablet
I am not a Lenovo Employee.
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