Laptop Windows XP Professional Key Issue

[InuyashaITB]

Ok, this is not my laptop, i am fixing it for a family member.

I had to reinstall windows xp pro SP3 because it had some major viruses, but now that i have reinstalled it, i cannot get the key on the sticker in the back to work. I called microsoft and they said to contact you guys. I know the key had to have worked before, why isnt it working now? and yes i have made sure that ive typed it right.

[lead_org Microsoft MVP Contributor]

the serial number on the sticker only works with Lenovo OEM OS, it would not work with aftermarket win xp os. Your friend needs a lenovo recovery disk set. 

[InuyashaITB]

Would there happen to be a downloadable version so that i dont have to order one.

[lead_org Microsoft MVP Contributor]

You can't download it.

[amace]

you can try calling Microsoft's activation help, see what they say, but the problem is you're using the wrong type of install cd.

[lead_org Microsoft MVP Contributor]

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amace wrote:

you can try calling Microsoft's activation help, see what they say, but the problem is you're using the wrong type of install cd.

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For XP, they will tell you to call the OEM company, which is Lenovo.