Support in other languages: 
Reply
Token Ring
recreaghmd
Posts: 110
Registered: ‎02-15-2008
Location: USA
0

Windows Experience Index error.

[ Edited ]

Good day gentlemen.

This laptop has a WEI of 4.3. It is asking for a refresh because of new hardware (?). Nothing was changed except updated drivers.

Refreshing does not complete and it finish with the following error: Cannot complete because of error reported from the operating system, drivers or other component.

This is the summary:

 

Component Details Subscore Base score Processor Intel(R) Core(TM)2 CPU T7400 @ 2.16GHz 5.1

Determined by lowest subscore

Memory (RAM) 4.00 GB 4.7

Graphics ATI MOBILITY FireGL V5250 4.3

Gaming graphics 1535 MB Total available graphics memory 4.7

Primary hard disk 182GB Free (298GB Total) 5.3

Windows Vista (TM) Business
System    


  Manufacturer LENOVO   Model 2613CTO   Total amount of system memory 4.00 GB RAM   System type 32-bit operating system   Number of processor cores 2   64-bit capable Yes Storage    


  Total size of hard disk(s) 298 GB   Disk partition (C:smileyhappy: 182 GB Free (298 GB Total)   Media drive (D:smileyhappy: CD/DVD   Media drive (E:smileyhappy: CD/DVDCD/DVD    


  Display adapter type ATI MOBILITY FireGL V5250   Total available graphics memory 1535 MB         Dedicated graphics memory 256 MB         Dedicated system memory 0 MB         Shared system memory 1279 MB   Display adapter driver version 6.0.6001.18000   Primary monitor resolution 1400x1050   DirectX version DirectX 9.0 or better Network    


  Network Adapter Intel(R) PRO/1000 PL Network Connection  

  Network Adapter Intel(R) PRO/Wireless 3945ABG Network Connection  

  Network Adapter Bluetooth Device (Personal Area Network)  

  Network Adapter Microsoft Tun Miniport Adapter

 

How can I find and correct this error?

Thanks for your interest.

:smileysad:

Message Edited by recreaghmd on 09-26-2008 09:46 AM
Message Edited by recreaghmd on 09-26-2008 09:47 AM
Rolando E Creagh, MD. FACS. USA
T60p, 2613CTO, Dual Core Centrino 2.16 Ghz, 4 GB RAM, Drive 0: 1 TB 7200 rpm AF w/ Windows 7 Ultimate SP1 64b cloned. Drive 1: 500GB 10000 rpm w/ Windows 7 Ultimate SP1 64b clean install. 2: 20GB, Vista-B-SP2 clean install, Drive 3: 100GB, XP-SP3, factory install. Drive 4: 500GB, DATA.