02-01-2010 08:19 AM
I have 2 brand new x200t units with Windows 7. Both units are having issues with the touch screens not working about half the time. It seems to be a driver issue, because when I log out of the current profile it will work when I'm at the login screen. If I reboot it works again for a little bit. The problem seems to occur if I change users or logoff and back on. I called Lenovo tech support and their only suggestion was to reload the drivers which didn't work. Is anyone else having this issue?
02-01-2010 09:34 AM
I just love Lenovo tech support. The tech just told me they don't support driver issues for the mutitouch and pen touch, because it's a Microsoft problem. So basically they won't support the product as it was sold out of the box. I could understand if it was a problem with software that I installed. But their brand new tablet should work and if it doesn't they should fix it. I have a 3 year AD warranty that I paid a lot of money for. It's not my problem that their hardware doesn't work properly with the operating system they sold with the unit.
They did say I could downgrade to xp and it might work better, but I'd have to buy a new recovery disk. He really pissed me off when I asked for a manager and he said I couldn't talk to them that he would have to IM them for me. They finally agreed to send me the disks.
At this point if it doesn't fix the issue, they're going back and I'm finding a new tablet vendor.
02-03-2010 12:31 PM
I am strongly recommending that potential buyers do NOT buy these machines until the tablet issues have been resolved.
Currently, out of the box, I've encountered these major issues:
1. Pressure sensitivity doesn't work with Photoshop. This is a deal-breaker for me. Supposedly Wacom tablets are the only brand that provides Photoshop pressure sensitivity. But this type does not.
2. Frequently will not wake up out of standby. Supposedly this can be resolved by disabling functionality in BIOS or carefully waking it up only from the exact power state you put it to sleep at (plugged in or not plugged in).
3. Frequent glitchiness in the graphics when waking from Hibernation, sometimes from sleep.
I use this machine for work. I need it to work out of the box. If it doesn't, I need Lenovo to fix it. That's the whole point of paying a premium for the Lenovo brand and additional warranty.
02-04-2010 10:46 AM
I agree with you there, we are using ours for our physicans who are using them as they are providing patient care. They are extremely busy and don't have the time or temperment to put of with frequent problems on new hardware.
What really mad me angry was Lenovo supports attitude that it's a problem with Wacom and they're not going to support it. It's their responsiblity to obtain a fix for the problems since the products they are selling don't work properly because of the issues. Instead they just told me I'm SOL.
02-06-2010 11:51 AM
sethcshort, I'd be most grateful if you would let us know if and when you think these problems have been properly addressed by Lenovo.
02-09-2010 10:32 AM
Here is the only solution I found :
1- Call Lenovo sale support
2- Ask for a supervisor
3- Return your table
4- Buy a Hewlett Packard TM2
(a shame really, the hardware is nice)
02-09-2010 04:45 PM
thats your typical lenovo support.
happened to me when i bought my x200t non multi touch because they didn't have it at the time.
having problems with audio problems ...etc mainly drivers issue.
The tech support is useless and clueless and told me to format my brand new system.
They released a updated driver claiming to fix the problem, it didn't fix anything and caused more problem.
now it's been 6 months or so and windows 7 came out, everything works great now.
The hardware is good, just have to be patient and wait till they pull themselves together and fix things.
You can return it and buy something else or just wait it out, sooner or later they will fix the issue.
This enhanced multitouch is still new to them.
02-10-2010 05:45 AM
I'm sorry that both of your machine have the same problems and not able to solve it yet. I'm concerned with your case and wonder if it happens to any users apart from some forum members reported here.
Do you mind to share with us some of the details below so we can together find out the root cause?
03-10-2010 10:43 AM
Yes, Cleo, thanks for your reply, all these problem happened on my X200T, I cannot use pen pressure in Photoshop 64bit or 32bit, I'm using windows 7 64 bit, and Adobe master collection.
and at the first time my order (multitouch) cames with only the pen touch, I called your customer support and took me a month to sort the things right, one customer support shouted at me, " it must be your mistake, it's your responsibility to make the right order".......I suggest all customer support go back to school and take some basic training....
oh, I miss IBM time......
Yes, the hardware is fine, it's the software and human......