08-08-2012 01:20 PM
Maybe a stupid question: where do I get a new button for my keyboard. My "Ä" (i've got a german layout) is coming of any time i shove from below because one of the plastic nibs is broken.
I don't wan to change the hole kayboard just for this. (this would be overkill)
Solved! Go to Solution.
08-08-2012 01:25 PM
is your machine still under warranty? if so, you should request a new keyboard. i believe that Service will ship one without you needing to send in your machine, since it's a cru.
08-08-2012 01:38 PM
Still in warranty.
I have a Lenovo licensed trader near my work so i guess i will py them a visit tomorrow and ask i they can help out with something so simple. Or I have to leave my laptop their for repairs (even if i hate the thought of giving it away even just for a short time)
08-08-2012 01:53 PM - edited 08-08-2012 02:07 PM
i must admit that i don't know the exact process for warranty service in Germany, but in the US it all starts with a call to a 24hr/7day service center. as i stated, i'm pretty sure that after going over the issue with them, they'd send you a replacement. no need to be without your machine at all.
can someone clarify if the process would be different for an in-warranty thinkpad in Germany?
08-08-2012 02:05 PM - edited 08-08-2012 02:06 PM
sarbin offers good advice. Usually it's just a call to support. Have your system type, model and s/n at the ready, explain the problem and 99,9% of the time you'll receive a replacement keyboard delivered by UPS on the next day. sarbin also mentioned in their first reply that the keyboard is a CRU - Customer Replaceable Unit which means you can exchange it yourself without risking your warranty entitlement, instructions will be in the box.
The support phone number is 01805 004618
How to find the system type, model & s/n http://support.lenovo.com/en_US/locateProductNumbe
Please let us know how you get on.
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08-08-2012 02:08 PM
thanks much, Andy, for providing all the needed details.
08-08-2012 02:10 PM
If think this will be definitely the next step I will take after i talked to the trader near my working place. Thanks guys for your quick help!
08-10-2012 12:39 PM
The trader told that can do the service but this will take some time because he has to send the laptop to another service center.
So I decided to call the lenovo service. I talked to friendly guy from tschech republik (his german was good but we still had some moments of missunderstanding) and now a technican is coming to me to change the keyboard and my fan (because it is extremly loud and vibrates to much). I think my problems will be solved afterwards.
But I got still some critic to offer: I paid 14 Cent per minute and talked to the service guy for nearly 30 minutes -> so paid roughly 4 and a half Euros for the service. And afterwards in a email they told me that there is a website where i also can trigger a technican to solve my problem. And this wil be free. Later I found this option also on the Lenovo site but it is quite hidden. This not the behaviour I want to see from a first class supplier of technology...
08-10-2012 12:45 PM
Glad you're getting resolution!
Sorry it was a toll call to service. In the US, it's a toll-free call. I suppose I just thought it'd be the same for you.
08-10-2012 01:16 PM
It's ok for this time. And in the future I will use the web page: https://www-930.ibm.com/support/esc/signin.jsp