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What's DOS?
X220
Posts: 1
Registered: ‎02-06-2012
Location: WA
0
Accepted Solution

Mouse cursor jumps around the screen randomly

I have an X220 convertable laptop but the mouse cursor is driving me mad.  It randomly jumps around the screen; clicks things and generally makes working really hard.  

 

At first i thought i might have a virus although i have Norton installed.  I have done virus scans with Norton and McAfee in both regular and safe modes.  No problems found.

I have diabled and installed drivers; changed mouse settings; reistalled USB drivers; tried a corded mouse and nomouse other than the touchpad.  Nothing works.

Lenovo support say they think it is a hardware problem; they sent me a new keyboard.  i put the new keyboard in (really easy to do).  No difference.

Lenovo want me to return my machine for evaluation but i use it every day.... I make mony on my computer and cannot affort to lose it for the minimum 4 days max 10 days they want it for service.  If i cannot work for 4 days I might as well go and buy another computer and throw this one in the bin!

Can anyone heplp please??

Token Ring
joesixgig
Posts: 175
Registered: ‎07-20-2009
Location: 91125
0

Re: Mouse cursor jumps around the screen randomly

Does the issue persist when you're running on battery with the charging cable unplugged? For me that stops it. That's not a permanent solution of course.

Fanfold Paper
blondophile
Posts: 5
Registered: ‎04-26-2012
Location: France
0

Re: Mouse cursor jumps around the screen randomly

Hi 

 

=> Lenovo support => Motherboard ! :smileywink:

Token Ring
joesixgig
Posts: 175
Registered: ‎07-20-2009
Location: 91125
0

Re: Mouse cursor jumps around the screen randomly

Paper Tape
mhammo15
Posts: 3
Registered: ‎09-02-2012
Location: USA
0

Re: Mouse cursor jumps around the screen randomly

Did they send you one or did you have to send it in? I really cannot afford the downtime of sending my laptop to a repair center.
Token Ring
joesixgig
Posts: 175
Registered: ‎07-20-2009
Location: 91125
0

Re: Mouse cursor jumps around the screen randomly

My warranty included on-site service, so the tech that came in brought it. I'm not sure if they ever send out parts. 

Paper Tape
torontoibmguy
Posts: 3
Registered: ‎11-13-2013
Location: Richmond Hill, Ontario
0

Re: Mouse cursor jumps around the screen randomly

Thanks for the information, albeit this being an older thread.  I think when I call in I am going to tell them to send the tech with a new screen AND motherboard.  I've already paid for it with their $800 warranty (3 years all perils).

 

Paper Tape
moneypenny
Posts: 2
Registered: ‎06-27-2014
Location: las vegas nv
0

Re: Mouse cursor jumps around the screen randomly

I have a ThinkCenter All in One Desktop - this exact problem is happening to me year three into owning it.  I've unplugged the mouse, the keyboard, installed new drivers, uninstalled drivers, bought and returned mouse - and all of my equipment is attached, so there is no bluetooth to place the blame

did anyone find a solution to this problem on their own before i have to spend more time calling Lenovo directly?