X Series Tablet ThinkPad Laptops

[#1]

Hi, Mark,

           I got the tablet. Thank you. However, I still did not get printer and my 3 year warranty updated in the system. My order number is 2CY7FL. I contacted the call center two days ago and was told that  my order has not been invoiced. I checked my credit card and there is no amount charged or hold for this order. Could you please check my order again and let me what had happened in my order. 

Thanks very much.

[#2]

I need info on how to attach the tether to the pen and tablet. Can you help?

[#3]

All,

Apologies for not getting back to this thread after I had last stepped in.  

I do try to check in and will help, but I would recommend that you continue to contact sales as your primary method of support.

I feel bad coming back to a thread and seeing a lot of requests for help that have gone unanswered for several days.

WillCF - I'll check on your order and get back to you by PM tommorow.

Cavenger - I see you canceled 9/2.  Sorry that we didn't come through for you.  Hope you'll keep us in mind.

Hakaslak - Thank you for sticking with us, and even finding an interrim solution.  I love my tablet (using it now) and hope you will as well.  I hope you'll continue to share your ownership experiences - hints and tips for others here in the forum.

IHB26 - looks like your order shipped 9/4.  You should have it by now - send me a PM if not, or you need the tracking #

Sfauzia - present ship date shows 9/11 , so I'll follow up late tomorrow.

XMM - Looks like you've been able to reach sales - the order has shipped but not invoiced, and we will get that sorted out.  Looks like your printer is supposed to be on the way by around the 15th.  I don't see a separate order number for it, usually orders split and you will have a 9Fxxxx derivative order number to track the other items.   I'll follow up and get back to you tomorrow.

bekllyaz - suggest you start a separate discussion on the tether "how too".  That way we can keep the shipping thread focused, and you can get more visibilty for your question.

Best regards,

Mark

[#4]

It shipped! Unfortunately, it's stuck in Kentucky.

7764CT   CONFIGURED SYSTEM 
                                 42V8010   VBB MS WIN VISTA BUSINESS                 

                                 42X0661   SBB MW VISTABUS32 US ENGLISH                                         

                                 42X5595   SBB MSWXPTBL ED05 REC CD-USENG                 

                                 41W2064   VBB 2GB PC2-5300 667MHZ 1DIMM                 

                                 42X0133   SBB KEYBOARD US ENGLISH                 

                                 42X5235   SBB 200GB HDD, 7200RPM W/DENC                 

                                 42T6741   SBB THINKPADX6TABLULTRABASE                 

                                 42V9157   SBB DVDREC8XMAXDUALLAY,UBSLIM                

                                 42V8177   SBB INT.WIRE.WIFI/LINK4965AGN                 

                                 42T6684   SBB THINKPADX60 TABSER8 SL                 

                                 41W1787   SBB CPK NORTH AMERICA                 

                                 42X0511   SBB LPACK.US ENGLISH

Order #: 2D0XPT

Thanks!

Message Edited by 1Toughcustomer on 09-16-2008 09:08 AM

[#5]

I have contacted sales recently, and when I called they informed me my order would be shipped next week (on or by the 18th). The only positive side is that the customer service representative put me on the critical list (because I had already missed a shipping date). The CS representative also told me that it might ship before the 18th... Sigh. I really wish I could use the x61 in school as early as next Tuesday.

Thank you for your reply, Mark! And for your dedication into helping.

[Edit] I wasn't able to edit my message sooner as I had some browser issues, but my tablet shipped the 11th! The only problem now is waiting for it to arrive..."A FLIGHT DELAY OCCURRED BECAUSE OF MECHANICAL REASONS" seems to have delayed the shipping, and now I'm waiting on customs so it can (finally!) arrive. Thank you for offering to look into it, Mark [/Edit]

Message Edited by sfauzia on 09-16-2008 09:46 AM

[#6]

Hi, Mark,

       Thank you very much. Do you have any updates on my order? Actually, I contacted call center a lot of times.
Almost everytime, I got different information about the status of my order. Also, I was told the invoicing problem would be solved or has already been solved by the different people before and after I got the tablet. However, I found it has not been solved. Anyway, you were very helpful and I appreatiate it. 

[#7]

I placed my order on September 2, 2008 and received confirmation on September 3, 2008.  My estimated ship date is November 25, 2008 (from the online status via email link).

I have always ordered from DELL.  If there is an expected 'unusual' delay, you know at the time the order is placed.  Is it normal for Lenovo to have a 2+ month "order time" to deliver a new computer?

A Fujitsu order indicates about a week to 10 days for a custom tablet order.

I have a jpeg image of my order receipt but don't know how to post it.

The text email doesn't have any estimated ship date.

Here is the order content and the confirm came from

Lenovo Direct
1009 ThinkPlace - Bldg 1; Lenovo Inside Sales (ofc 3B13)
Morrisville, NC 27560 USA

==============================================

Order Information
Order date and time: xxxxxx 09/02/08   6:20:21
Customer Number: 4xxxxxx
Order Number: xxxxxx
 
Ship-To:
Gxxxxxxxxxxxxx
xxxxx
xxxxx
                      
Bill-To (if different from Ship-To):
 

===============================================
Product    Description                      

SYS.7764CT CONFIGURED SYSTEM

7764CTO THINKPAD X61 TABLET SERIES

42V9154 SBB 100 GB HDD,7200RPM

42T6741 SBB THINKPADX6TABLULTRABASE

42V9157 SBB DVDREC8XMAXDUALLAY,UBSLIM

42V8177 SBB INT.WIRE.WIFI/LINK4965AGN

42X1484 SBB INTGWIRL WIDEAREA NET UPGR

42T6684 SBB THINKPADX60 TABSER8 SL

41W1787 SBB CPK NORTH AMERICA

42X0474 SBB LPACK US ENGLISH

93P7252 SBB THINKPAD LOGO PLATE

42X0751 SBB CLEARPLATE:WLAN+WWAN

27R0300 VBB INTEGR. FINGERPRINT SENSOR

42X0757 SBB FCC Label; 42X0758 SBB FCC-ID LABEL FOR WWAN;

42X0731 SBB GEO LABEL US,WLAN

42X0727 SBB MT 7764 SYSTEM LABEL; 42X1359 SBB MECH MISC PARTS;

42V7972 SBB MS LABEL (VISTA PREMIUM)

42X1232 SBB NEWINTELLAB_DUALCORE/CEPRO

42V8239 SBB ODD SW DVD REC

42X0755 SBB WWAN MISC PARTS; 42X0769 SBB WWAN READY OPTION

42R9189 VBB INTEGR.WIFI WL 3RD ANTENNA

42X0557 SBB PCK+ULTRABASE

42V8300 SBB 1GB PC2-5300 DDR2 667MHZ

41C9339 4 YEAR ON SITE UPGRADE WITH

40Y9134 TPP TERMS AND CONDITIONS

39T4822 VBB WWAN; 43Y5820 SBB GWINXP TABED2005,SP.BIDS

43Y4726 SBB M W XP TABL PC ED05 US E

42X3390 SBB 12.1"MULV+MTOUCH,WVA XGA

41W2063 VBB 2GB PC2-5300 667MHZ 2DIMM

42X0133 SBB KEYBOARD US ENGLISH
41N8460    LENOVO 90W SLIM AC/DC
40Y8318    X60TBLT 8CELL LI-LION BATTERY
41U3120    THINKPAD X60 TABLET ULTRABASE
40Y8725    THINKPAD SERIAL ATA HARD DRIVE
Shipping & Handling:         0.00
Tax:                
Total:

Thanks for any reply,

Ed

[#8]

Ordered: 8/28 

Est Ship: 9/11 

Actual Ship: 9/11 

Delivery Date via UPS: 9/15

Where is it today? : Stuck in Customs in KY.  Lenovo cust service ~ well when customs releases it I will have it next day.   lets hope its not long.  Having worked for UPS when customs holds it is either paperwork not filled out by shipper, or when security is high.

ThinkPad X61 Tablet Series 1 Yr Depot Warranty
7764CTO            
Processor: Intel® Core™ 2 Duo L7700 LV (1.8GHz, 4MB L2, 800MHz FSB)            
Operating system: Genuine Windows Vista Business                
Operating system language: Genuine Windows Vista Business US English            
Recovery DVD: Genuine Windows XP Tablet Edition 2005 Recovery DVD - US English            
Display: 12.1" MultiView + MultiTouch WVA XGA TFT, 2x3 UltraConnect II antenna            
Total memory: 4 GB PC2-5300 DDR2 SDRAM 667MHz SODIMM Memory (2 DIMM)            
Keyboard: Keyboard US English                          
Hard Drive: 160GB Hard Disk Drive, 7200rpm                    
Wireless cards: Intel Wireless WiFi Link 4965AGN (supporting Centrino Pro)            
Power cord: Country Pack North America with Line cord & 65W AC adapter            
                   
Microsoft Office Home & Student 2007 - English US & CN

[#9]

That's actually reassuring to me--I was worried if I was the only one. My tablet also shipped the 11th--though I ordered my tablet two weeks before you . My tablet was also supposed to deliver the 15th, and it appears to also be stuck in customs (in Kentucky). I called Lenovo, and they told me this is just standard procedure--and that  it's not just one tablet that has to be cleared, but the whole batch that they shipped. Here's my latest status messages:

09/15/2008 11:56 P.M. IMPORT SCAN

09/14/2008 2:02 P.M. IMPORT SCAN

09/14/2008 12:36 P.M. IMPORT SCAN

09/14/2008 9:14 A.M. WAREHOUSE ENTRY CLEARANCE DETAILS, NECESSARY FOR CUSTOMS CLEARANCE, HAVE BEEN REQUESTED FROM THE RECEIVER

Could you possibly explain the multiple import scans? I called UPS, and they told me that Louisville only recieved the package at 2:02 PM...but then why is there another import scan at 11:56 PM? I hope our packages get delivered today (My rescheduled delivery date is for today).

To answer your question, UPS told me that it was paperwork that Lenovo had to supply. That's why I called Lenovo, and the CS representative told me that Lenovo has a "contract", and I should take his word for it that there was no additional information that they had to provide...

Message Edited by sfauzia on 09-16-2008 10:51 AM

[#10]

I got a similar tracking record. Mine was supposed to arrive on 9/11, but it has been held up by "flight delays due to mechanical problems" and customs clearance. Perhaps they upped security on incoming packages because of 9/11/01?

So much for two-day shipping  .