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jwb
Lenovo Employee
jwb
Posts: 9
Registered: ‎08-26-2009
Location: Morrisville
0

Why is battery FRU 93P5032 not included in the recall?

I have a Sanyo battery with the sudden death syndrome which is the subject of the current recall.  According to this old post:

 

http://forums.lenovo.com/t5/X-Series-Tablet-ThinkPad-Laptops/8-cell-Li-ion-battery-for-quot-X60Table...

 

... the 93P5032 FRU is "equivalent" to 42T5208, but the latter was recalled while the former was not.  Why is this battery not included in the recall?  I'm really disappointed that my battery has failed after only 150 cycles.  I would appreciate if this FRU was added to the recall list.

Paper Tape
lectrol
Posts: 4
Registered: ‎08-27-2009
Location: Arizona
0

Re: Why is battery FRU 93P5032 not included in the recall?

I came on to this forum to complain about the SAME problem. I have the same FRU battery as you. with the same annoying sudden death syndrome. It is very horrible timing because i need my tablet for class. I just got off the phone with lenovo for about an hour and they didnt seem to be much help. I did, however get transfered up to tier 2 support and yelled asked politly if he would express my concerns to lenovo. Hopefully something happens! the 93P5032  NEEDS to be on that list. Same problems as all the others.

 

My set up:

 

7764-CTO

FRU: 93P5032

Battery age: 13 months (ugh...)

 

jwb
Lenovo Employee
jwb
Posts: 9
Registered: ‎08-26-2009
Location: Morrisville
0

Re: Why is battery FRU 93P5032 not included in the recall?

What # did you call?

Paper Tape
lectrol
Posts: 4
Registered: ‎08-27-2009
Location: Arizona
0

plRe: Why is battery FRU 93P5032 not included in the recall?

1-800-426-7378 Call and explain  your situation, and do not get off the phone with them untill they get your battery serial number from you. Otherwise they can not forward the information off to lenovo. Make sure you give them a hard time! They need to know that there are other batteries having the same problem!

Paper Tape
lectrol
Posts: 4
Registered: ‎08-27-2009
Location: Arizona

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

[ Edited ]

I won! lenovo is giving me a new battery! w00t. I nice lenovo employee, Jamie, gave me a call today saying that he thinks that my battery should be replaced under warrenty. If you battery is just a couple months out of warrenty, i bet he will replace yours as well. Give him a call at xxxxxxxxxxxxxx 

-Leif

 

Note from Moderator:  Employee information removed per forum rules.

Punch Card
aliencam
Posts: 13
Registered: ‎09-09-2008
Location: Tempe, AZ
0

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

I have the same problem,

 

Battery FRU: 93P5032

Battery ASM: 42T5209

 

I have tried two different versions of the battery recall software, and one crashes my computer completely, the other says I am not elegible.

 

I have called support 5 or 6 times and they won't tell me anything except "download the battery program" and "that is not our department".  They will not transfer me to level 2 (one guy was really rude about this), and they will not take my serial or FRU number.  One person CSR even told me there is no battery recall on X61-tablets...

 

Lectrol, what did you do in order to get a call back?

jwb
Lenovo Employee
jwb
Posts: 9
Registered: ‎08-26-2009
Location: Morrisville

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

Good for you, lectrol!  Too bad the mod edited out that phone number.  Maybe you can send it to us in a private message.

 

-jwb

Blue Screen Again
fireblast713
Posts: 3
Registered: ‎09-09-2009
Location: Pittsburgh, PA
0

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

Having the same issue, battery just suddently died on me today

Sanyo

148 cycles

FRU: 93P5032

 

Never had this happen to me before, what ended up happing with your guys' issues is there a # I should call?

 

Fanfold Paper
steve_t
Posts: 2
Registered: ‎09-11-2009
Location: USA / GER
0

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

Same sudden death problem here, 2 days out of warranty :smileysad:

sanyo

FRU: 93P5032

 

andyP
Posts: 9,295
Topics: 161
Kudos: 711
Solutions: 636
Registered: ‎11-27-2007
Location: Bonnie Scotland
0

Re: plRe: Why is battery FRU 93P5032 not included in the recall?

steve_t, welcome to the forum,

 

you stated 2 days out of warranty. Is that 2 days as shown here on the warranty lookup site, or 2 days after 1 year from your purchase invoice date? There is a difference which might be a deciding factor in your case.

Andy  

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