hard disk failure (grinding noise)

[chhay]

Hi,

Notebook details:

X220 Tablet

Bought online over U.S ebay on 23/12/2011. I started using on 27/12/2011. It has 3-year depot warranty.

Product: 42962YU

I encountered a problem a couple of days ago. The hard disk made grinding noises after the notebook was turned off. It now happens every time i turn off the notebook.

I am a new Lenovo user/customer. Please provide guidance. 

[ajkula66 Guru]

Welcome to the forum!

You'll have to call the local support number, and they'll ship a replacement hard drive. The defective one will have to be returned to them in most cases.

Good luck.

[chhay]

George, 

Thank you.

[chhay]

Hi,

I gave the local support center a call, and talked to one of the consultants. 

I was asked to run a test using Pc-Doctor. The hard drive passed all the tests. 

But the noise still persists; it is still there. 

I will give them another call tomorrow. 

Regards,

[chhay]

Hi,

A consultant from Lenovo just called saying that Lenovo will send a replacement by the end of the week.

Ratings: 

Customer service = 10/10

Warranty service = 10/10

Regards,