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chhay
Posts: 7
Registered: ‎01-08-2012
Location: Australia
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hard disk failure (grinding noise)

Hi,

 

Notebook details:

X220 Tablet

Bought online over U.S ebay on 23/12/2011. I started using on 27/12/2011. It has 3-year depot warranty.

Product: 42962YU

 

I encountered a problem a couple of days ago. The hard disk made grinding noises after the notebook was turned off. It now happens every time i turn off the notebook.

 

I am a new Lenovo user/customer. Please provide guidance. 

ajkula66
Posts: 7,364
Kudos: 696
Solutions: 733
Registered: ‎11-23-2007
Location: USA
0

Re: hard disk failure (grinding noise)

Welcome to the forum!

 

You'll have to call the local support number, and they'll ship a replacement hard drive. The defective one will have to be returned to them in most cases.

 

Good luck.

Cheers,

George




In daily use: T43pSF, R60F, T410, W510

Backups: T60, T61p, R500F

For sale: T60 (15" SXGA+ IPS), T61p (14" SXGA+ & 15.4" WUXGA),

Rebuilding: A31p, T42p, X24

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W

I build FrankenPads....scary FrankenPads...

S = SATA-mod (on T43/p units only)
F = FrankenPad
L = LED-mod utilizing an UXGA AFFS LED screen


Please DO NOT PM me with requests for individual support, but post your questions and concerns in the appropriate section of the forum where other users can benefit from them as well. Thank you.
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chhay
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0

Re: hard disk failure (grinding noise)

George, 

 

Thank you.

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chhay
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0

Re: hard disk failure (grinding noise)

Hi,

 

I gave the local support center a call, and talked to one of the consultants. 

 

I was asked to run a test using Pc-Doctor. The hard drive passed all the tests. 

But the noise still persists; it is still there. 

I will give them another call tomorrow. 

 

Regards,

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chhay
Posts: 7
Registered: ‎01-08-2012
Location: Australia
0

Re: hard disk failure (grinding noise)

Hi,

 

A consultant from Lenovo just called saying that Lenovo will send a replacement by the end of the week.

 

Ratings: 

Customer service = 10/10

Warranty service = 10/10

 

Regards,