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rmendoza58
Posts: 30
Registered: ‎10-29-2009
Location: Tucson, AZ

Commendation for Lenovo warranty support

[ Edited ]

I just want to leave a message to compliment Lenovo service. A couple of weeks ago I sent my X61 to repair a non-functional Bluetooth. The Depot service repaired the X61 and shipped it back the same day. The turnaround time, from the moment I sent it in to the day I got it back, was 3 days. 

 

Additionally, the service people went above and beyond what was necessary to fix the Bluetooth card. The top bezel, the one around the keyboard, was broken where the express card slot is, and they replaced that. They also replaced the motherboard, and the keyboard, even though I didn't say anything about it. It almost feels like a brand new machine. 

 

I have had several thinkpads, and that is certainly the level of service and quality that ThinkPad owners expect. Thank you, Lenovo. I will continue to be a loyal ThinkPad user.  I plan on buying another laptop within the next year, hopefully the new X220. 

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topmahof
Posts: 3,084
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Registered: ‎01-21-2010
Location: Etters, PA
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Re: Commendation for Lenovo warranty support

Due to the nature of help forums, we usually only hear the negatives.

 

Thanks for posting one of the positives!!!

 

Dave

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Posts: 1,476
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Registered: ‎04-20-2010
Location: Jeffersonville, Indiana
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Re: Commendation for Lenovo warranty support

Same here, Thanks for letting us know. :smileyhappy:
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rmendoza58
Posts: 30
Registered: ‎10-29-2009
Location: Tucson, AZ

Re: Commendation for Lenovo warranty support

That is exactly why I posted the message, because in these forums customers usually only see the negatives. I can say that but for the occasional hicup, my ThinkPads have always performed great. Whenever there has been a problem, IBM before, and Lenovo now, have been stelar. 

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GMAC-R60
Posts: 1,928
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Registered: ‎05-16-2008
Location: USA
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Re: Commendation for Lenovo warranty support

I agree I read the bad stuff here all the time but its never happened to me everytime I've needed IBM/Lenovo they've done a great job . The last time was couple months back long story something drop & broke lcd & outer case ,so I called on thursday had it back on monday before 10:30 am the worst thing ever happened the thinkpad sticker on the outside case says T series not R series not a big deal to me



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Re: Commendation for Lenovo warranty support

most folks don't think to thank the unseen repair folks when they get things right ,but when there is an error they sure think to say bad things. I think its good to see both good & bad , I've posted a couple of times along time ago about the good service & there are a few more but mostly just bad. so thanks for taking the time



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mbendebba
Posts: 5
Registered: ‎08-04-2010
Location: baltimore, maryland
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Re: Commendation for Lenovo warranty support

 
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bananaman
Posts: 3,635
Registered: ‎04-25-2008
Location: San Francisco
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Re: Commendation for Lenovo warranty support

Hi mbendebba

I think your post is empty because of the temporary problem we're experiencing with Internet Explorer 9. Sorry about that! Here's the forum announcement and suggestions for ways around that:

 

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