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wimute
Posts: 32
Registered: ‎02-04-2012
Location: Netherlands
0

Re: Crack in X220 casing + poor support

My posts in this forum weren't always as level headed as they could have been. Level-headed fault reporting and requests for help are good.

There are some hurdles to the level-headedness:

first: the expensive new machine failed, and it wasn't your fault. You're feeling a little less level headed.

second: the customer service people make you go through lots, and lots and lots of loops and treat you with contempt, and deny you the service you think is the minimum reasonable service, and deny your contractual rights. Your head is sort of 45 degrees from level by now.

third: you post you situation to forums and get some hope, some encouragement, lots of trite and befuddled comments, and ultimately just a sense of helplessness shared with the odd sympathetic poster.

Wouldn't it be amazing if there was some perfect system for collecting statistics on failure rates for all parts on all machines! Because ultimately product reviews are skin-deep, and forum posts are statistically insignificant. Still, that doesn't mean the odd customer stuck with a "lemon" should be ignored by the likes of Lenovo. But it does mean they can be ignored by the likes of Lenovo.

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wimute
Posts: 32
Registered: ‎02-04-2012
Location: Netherlands
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Re: Crack in X220 casing + poor support

I just had a look through related issues since my earlier posts, and I see lots of evidence of similarly low build / assembly / materials quality on Lenovo notebooks, and similarly poor customer service and contract fulfilment from Lenovo regarding such issues. Here some quotes from related threads (associated URLs at bottom):

 

"I am very disappointed in the "military grade" build of this thinkpad";

"it was a no brainer to get an other X220 [...] so I got one. That was my first mistake.";

"Having two old IBM ThinkPads (R51 and X31) I'm also rather disappointed by X220 build quality.";

"Hello, I am dissapointed with the poor built quality on the X220.";

"I hate to say it, but I've seen better built Acers.";

"Pray you never have to have any interaction with their warranty department";

"Maybe one morning my laptop will be split in 2 pieces, two computer for the price of 1!"

 

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Chassis-Crack-on-X220-covered-under-warranty/t...

 

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/A-thinkpad-is-no-longer-a-Thinkpad/td-p/745443

 

http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Thinkpad-X220-outer-crack/td-p/747493

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elinoir
Posts: 18
Registered: ‎01-16-2012
Location: Leiden, NL + Stroud, UK

Re: Crack in X220 casing + poor support

I managed to get mine fixed in the end under warranty, but it has to leave the flat this weekend and I am really worried about doing anything with it. I am sure the problem was not solved and judging from comments elsewhere I think it has a high chance of happening again.

 

This forum is set up in a way that is useful for the specific models but any crossover issues, like this one, are not well catered for. Also, I have found different people with similar problems on other forums. It would be good to have a sticky post on this forum within Thinkpads... but that might be a bit optimistic :smileywink: - it would certainly help Lenovo know where problems in the build lie... if they wanted to know.

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18bravo
Posts: 33
Registered: ‎08-04-2011
Location: Socialist State of California

Re: Crack in X220 casing + poor support

[ Edited ]

Since Lenovo seems to think screwing their customers over with low grade products is acceptable , I suggest that next time, buy the accidental warranty AND TAKE ADVATAGE OF IT...A LOT.

____________________________________________________________________________________________
X220/X301/T400s/T400/T60p/T61/T43/T43/T43/T42/T40. Jumping ship due to Lenovo's INCOMPETENCE, IDIOTIC MANAGEMENT DECISIONS and NOSE DIVING QUALITY.
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cosmoyan
Posts: 3
Registered: ‎01-28-2012
Location: Japan

Re: Crack in X220 casing + poor support

My X220 also suffers similar problem, see pics. I purchased an extended 3 yr warranty when I bought it in August 2011 -- not sure if Japan Lenovo will fix them.

2012-06-04 14.25.49.jpg

2012-06-04 14.26.02.jpg

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aaronho
Posts: 19
Registered: ‎01-24-2012
Location: san jose,ca
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Re: Crack in X220 casing + poor support

[ Edited ]

Those are some really clear pictures you have there.  Would be great if everyone contribute to the thread like this so we can all see if it's all in the same location or not to indentify a defect.

 

I wish you good luck with the warranty claim.  However if everyone here are the statistisics, it does not look good for you unless you have the thinkpad protection plan.

 

As to the previous poster suggesting to abuse the TPP plan.  I always purchase all my laptops (100+) with that so I have dealt with it a few times and the best you can get is a brand new refurbished laptop.  WIth the downtime and reconfiguration, I don't think it would be to your best interest as you really won't be able to gain anything but at MOST get back to exactly where you were.  Hope it is useful to someone. 

What's DOS?
Drewskee
Posts: 1
Registered: ‎06-14-2012
Location: Seattle, Wa

Re: Crack in X220 casing + poor support

I can confirm... there are common points of failure on the X220 and this is one of the worst.

 

Look familiar?

Clean break...

 

I noticed the crack on my X220 after two weeks of use. This was a replacement for an x61t and I can say, without question, the build quality was better on my previous rig. I work for a pretty large software company and there are thousands of these running around here. I have seen this exact issue on other 220's... and the palm rest cracks... and the chipped up edges on units that appear virtually new otherwise.

 

Don’t get me wrong. For the most part I'm a Lenovo fan. Up until now I've been sold on the "built like a brick sh!t house" perception.  My x61t survived a bicycle crash, peeps sitting on it, and even an 8 foot fall between racks in our lab.  The x220 is different and I assume they went with less reinforcement to save on weight and space.  I would not say I treat my X220 with the utmost care, but I will say the types of structural fatigue and damage seen on my laptop (and others like it) are not acceptable.

 

I could warrantee my rig, but I’m lazy and I can’t be without it for more than 10 hours without suffering.  I’m glad its docked most of the time, I assume it will last longer if I minimize transport.  Sucks right? :smileyfrustrated:

 

I don’t think I’d buy one of these for myself unless it was super cheap… I’ll roll the dice with another manufacturer.  For the cost, I expect better durability.

 

Good luck!

 

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wimute
Posts: 32
Registered: ‎02-04-2012
Location: Netherlands

Re: Crack in X220 casing + poor support

Drewskee, that does look familiar.

 

You wouldn't want to post pictures of the other laptops that you mentioned had the same problem? Might turn out to be useful ammunition to show it is a design fault...

 

You know, I'm actually getting pretty intrigued by the fact that consumer tech journalists continue to buy into Lenovo's vague claims regarding reliability, customer service, etc. I mean, how on earth do they get reviews like the one below (see link)?

 

http://www.laptopmag.com/mobile-life/lenovo-brand-rating-2012.aspx

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tejrl
Posts: 5
Registered: ‎06-14-2012
Location: Canada
0

Re: Crack in X220 casing + poor support

I have the EXACT same chips on the top plastic corners of the laptop's LCD display.

 

My last Lenovo for sure. Not even a year old: 1) white spots on IPS screen; 2) system won't resume from sleep AT-ALL despite windows 7 re-install, RAM swapouts, and hard-drive change; 3) poor build.

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tlee
Posts: 56
Registered: ‎11-07-2009
Location: Hong Kong
0

Re: Crack in X220 casing + poor support

[ Edited ]

A terrible quality and product design (material selection) !  Does it really design by Japan Yamoto Lab ?

 

I experienced to use X60 and X201.

 

It gives me a bad impression of x201 that it is not true what she promotes  "Rock-solid reliability" of Thinkpad series..

The strenght of  X201 housing seems weaker than x60.  Hence, i caused my to handle x201 more careful than x60.......

 

After read your post, X220 is used much poor material of x220 production than that of X201. I think X230 will be poor than x220 in the quality control.....

 

I think I need to re-consider to give my advice to others when purchasing laptop for company use.