Faint Ghosting on X220 IPS screen

[RichardW]

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x220ghost wrote:

Also, a friend of mine ordered the same x220 and has had no ghosting issues, so I hope that different results may be possible.

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Is this an X220 that you can personally look at (and hopefully do a side-by-side test)? It's a bit too informal and imprecise to come to any conclusion if your friend reported no ghosting issues. Your friend might not be as sensitive to the issue or conditions may be different.

[Amscram]

Hi, I just wanted show my respect for everyone here and followup on what is happening in my situation with the ghosting on my x220t.

I'm a professional photographer and student, so screen quality and precision is extremely important to me. Lenovo kept bragging that their IPS screen was so great, that's why I bought the x220t. Unfortunately Lenovo misslead us about the screen being good quality, as we are all painfully learning right now. No other screen we have ever used before, IPS or otherwise, has had ghosting like this. This is "not" acceptable, and definitely not "normal".

After several attempts to ask Lenovo to please replace my screen with one that does not have the faulty ghosting, I was told that the ugly ghosting is the way Lenovo intended the screen to look, and that even if I return the laptop, it will just be returned to me with another of the faulty screens on it. They refuse to take responsibility for the flaw in this laptop, and I was told that they have absolutely no intent to ever create a better replacement screen for the x220t.

I was surprised that Lenovo told me this, so I contacted the licensed reseller I bought the x220t from. He kindly called Lenovo himself and received the exact same, uncaring response. According to Lenovo the laptop screen is the way it should be, despite the ghosting flaws; and there is nothing they will do to replace or repair the situation.

I am being forced to return my laptop today to the place I bought it for a refund, then seek a replacement tablet from Fujitsu. We wanted to support Lenovo by buying their products, but for some reason Lenvovo doesn't want to support us by ensuring we are happy with our purchase. 

I hope that reading about my troubles (and everyone else's) in this post will help someone before they lose money the same way we did. All we want is a working screen, without ghosting, and without Lenovo claiming that it's "normal" for the screen to be faulty like this.

[GatorBob]

I discern no ghosting so far after a week of setup, installing and testing.

[JameZ]

@Amscram and others,

We are discussing this with the X220t engineers regarding this issue. Appreciate everyone's patience while we get this sorted out with them.

//JameZ

[der72]

JameZ

You have been discussing the issues surrounding the X220 with the engineers for months now without proper solutions. Let's see what we have here:

1) Ghosting premium screen

2) Fan pulsing and weird noise

3) touchpad issues

4) throttling issues that renders the X220 to perform like a 5-6 years old laptop

5) Issues with SSD added

So far none of the above serious have been addressed while Lenovo is proudly selling DEFECTIVE units.

Can you tell us WHEN these issues will be sorted out satisfactorily?

I hope you and the Lenovo engineers can understand the meaning of the word WHEN.

[mogunus]

We may have tagged der72's post as "impatient," but, tone aside, he has a point. These problems have existed for months now without solutions or a coherent response from Lenovo. I think that there would be much less cause for impatience and general ire towards lenovo if they were more communicative about the status of these issues. At this point, I think that owners of the x220 have (justifiably) very little confidence that the problems with this laptop will be addressed and fixed.

Case in point, in this thread, we've had two basic responses from Lenovo: one saying that the problem isn't a problem, and one saying that "we're talking to the engineers." This isn't exactly reassuring for people with defective units, like myself. We aren't demanding immediate resolution, we know the world doesn't work that way. But if Lenovo wants to maintain consumer confidence, they should be communicating about this better. I would set up a blog or blog-like thread here where a lenovo employee gives details about what is being done to fix the spectrum of the issues that have cropped up with the x220.

More open-ness about the issues would really help, as people very much want to like their thinkpads. I know I do. The design and keyboard is great, but I can't live with a ghosting screen and weird throttling issues on a notebook that cost around 2k dollars. If more information (not necessarily a solution, just information) doesn't come out soon, I'll have to return it and seek a laptop elsewhere.

[underst0rm]

I also do experience the ghosting on my brand new x220 under Linux. Lenovo - the gosting is so strong, that you can read the text afterwards when you move the window. That's even a security issue!

[Amscram]

@underst0rm 

You bring up an extremely important issue! Lenovo should immediately release a public statement warning users of their IPS screens to not type in any personal or confidential data into their x220 laptops, since it would be possible for someone to steal your information even after you close all your windows.

Lenovo has stated that their goal is to make this laptop secure. According to the official Lenovo response in this post, the ghosting is normal behavior. Does this mean that Lenovo purposely allowed a potential security flaw in their product?

[mogunus]

Claims of a security risk are an exaggeration. While, yes, I can read the text on bookmarks from my bookmarks bar in the ghosted image and this is very obnoxious, a password isn't going to sit on-screen for 15 minutes in the same place. If we want to be taken seriously we should stick to a reasonable discussion of this problem, not hyperbole. 

[JameZ]

@mogunus,

There are some updates which are P&C thus I am unable to post.

Ghosting issue wise, they are discussing it at their lab and I do not have any updates from them or any information about it thus I can't update what I don't know?

Throttling issue, the team is working on a BIOS now. How are they building the BIOS / code change, I do not have visibility on that. Also we are asking them why does it "semi-throttle" when using a 65w AC and not 90w AC.

//JameZ