07-27-2011 01:12 PM
@JNavas
Is your X220 on this list?
Affected Configurations
Any of the following ThinkPad with the following Machine Types (MT):
07-27-2011 04:47 PM
I received depot serviced x220 recently. It was sent to lenovo service center in Memphis for this IPS issue last week. Two photos were included in the package, which clearly show the ghosting issue. But in the end, I only got a peice of report saying it passed all tests.
Only from the new dent on the memory cover cap, I know they did touch this machine, instead of just sending it back.
Now lenovo says I need turn off screen or run screen saver for preventing this issue. But this ghosting issue happens during normal use. What can I do now? Just live with it?
07-27-2011 05:42 PM
Doesn't Lenovo also offer a TN panel in the X220? Assuming that TN panel typically doesn't have a significant image sticking problem and assuming its other characteristics are acceptable, then perhaps swapping panels would be one option?
07-27-2011 07:32 PM - edited 07-27-2011 10:30 PM
der72 wrote:@JNavas
Is your X220 on this list?
Affected Configurations
Any of the following ThinkPad with the following Machine Types (MT):
- X220 and X220i MT: 4286, 4287, 4289, 4290, 4291, 4292, and 4293
- X220 Tablet and X220i Tablet MT: 4294, 4296, 4297, 4298, 4299, 4300, and 4301
Yes, my X220 is 4286CTO
07-27-2011 07:36 PM - edited 07-27-2011 10:30 PM
JU
tendant wrote:I received depot serviced x220 recently. It was sent to lenovo service center in Memphis for this IPS issue last week. Two photos were included in the package, which clearly show the ghosting issue. But in the end, I only got a peice of report saying it passed all tests.
Only from the new dent on the memory cover cap, I know they did touch this machine, instead of just sending it back.
Now lenovo says I need turn off screen or run screen saver for preventing this issue. But this ghosting issue happens during normal use. What can I do now? Just live with it?
What I would do is contact Lenovo Support IN WRITING, and POLITELY insist on repair, replacement, or return for full refund.
07-28-2011 02:14 AM - edited 07-28-2011 02:28 AM
I noticed the Ghosting on my X220Tablet 4294CTO for the first time after doing a 75 minute system restore with Rescue & Recovery. The outline was so obvious that I noticed it without having to look for it. I also notice it when looking at images or pictures for any significant period of time. I heard about this problem being common in monitors before I was born... Never imagined I would experience it myself. Wow!!! it's like I opened a time capsule to another era.
In all seriousness though:
Lenovo,
Can you imagine if a radiologist, pathologist or other physician is viewing images from his/her laptop at home (not terribly uncommon) and the laptop happens to be this Lenovo X220? (again not uncommon, lenovos seem to be well represented at my hospital anyways) I know it's unlikely but the ghosting might cause someone to miss or over read something. This is particularly problematic if they are looking at a string of the same types of images (For example, a physician running through all the past EKG's or CXR's from home or their office to make sure they have a interpretation on record in the hospital computer system).
At the very least, a shadow here or there might raise an eyebrow or be annoying to the physician. If you're not going to fix it fine. I get it. It costs too much to solve this problem. But maybe put it in the manual (or other literature) that the screen is prone to ghosting and that this is "normal" for the screen. That way consumers can properly decide whether the product you are selling (flaws included, they are flaws stop denying it) is something that fits their needs.
0.02
(As a lowly medical student even I find the ghosting annoying particularly if I'm reviewing radiological anatomy on an XR for several minutes or if I leave an XR on my screen for more than 20 minutes).
07-28-2011 02:52 AM
07-28-2011 04:07 AM
@imbcms1: I think you have provided another valuable example of how such an issue can interfere with one's work. However, is a consumer grade, low-resolution, 6-bit, not professionally calibrated display... even one without an image sticking problem... an appropriate display to be using for medical imaging? I'm inclined to think not, and once actually told a doctor that in a polite way (I asked to see the image displayed on a larger higher quality display and was very pleased to learn that he actually had one in his office). Put another way, I think it essential that all doctors be steered away from using consumer grade crap for such important work. They should know better, and if anyone here runs into one that doesn't, they should give them a polite education. Consumer grade gear often comes with a warning/disclaimer that it is not to be used for medical purposes. They make medical grade equipment, including some impressive displays, for a reason.
07-28-2011 04:49 AM
07-28-2011 06:39 AM