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BrandonK
Posts: 12
Registered: ‎04-12-2012
Location: USA
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Help With repairing an in warranty x220? Damaged X220

Today my basically new x220 dropped from maybe 2 feet and the case ( where the heat grill is) broke a bit. The edge of the screen is split and the entire back and hinge where the monitor meets the keyboard is dented ( it looks as if the heat sink may be bent up. what are the steps I need to follow to get this fixed? I have ~270 days of warranty left.  There is a "compucom" service center near me, but what is the quickest way to get this repaired?

lead_org
Posts: 20,749
Topics: 128
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Solutions: 1,323
Registered: ‎12-19-2008
Location: Australia, Melbourne
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Re: Help With repairing an in warranty x220? Damaged X220

Your standard warranty won't cover the repair on user induced damages.

You should call Lenovo warranty to find out the best way to get it fixed.

But i would imagine it won't be cheap.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
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BrandonK
Posts: 12
Registered: ‎04-12-2012
Location: USA
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Re: Help With repairing an in warranty x220? Damaged X220

That's really bad news...how do i contact them?
It seems that the battery holder has also snapped off, I have replace the entire shell and screen?
lead_org
Posts: 20,749
Topics: 128
Kudos: 1,234
Solutions: 1,323
Registered: ‎12-19-2008
Location: Australia, Melbourne
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Re: Help With repairing an in warranty x220? Damaged X220

that is high likely hood that these items will need to be replaced.

Which country are you in? USA?
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
jiv
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jiv
Posts: 314
Registered: ‎07-29-2011
Location: Singapore
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Re: Help With repairing an in warranty x220? Damaged X220

That's some extensive damage for a 2 feet drop. I'd better be more careful with mine... :/