Keyboard Flex on 1 side

[nitegale]

Hello,

I was just wondering if someone could help explain a possible reason on why there is flex on 1 side of the keyboard (particularly on the following keys: -Caps Lock, A, S ,D ,) . The other side of the keyboard is sturdy and good.

I would like to know why is it like this on the X220 (I have not faced this problem on my previous Thinkpad purchases ie. R60, Z60m, and R400).

Feedback would be deeply appreciated.

Thanks

Gale

[tanujhanda Retired Partner]

Hello nitegale and welcome to community,

It could also be that the keyboard has not been properly fitted, you just need to remove the keyboard and reseat it.

http://www.lenovoservicetraining.com/ion/X220/index.html

If you are not confident to do this then I suggest you to contact the support center.

Country or Region	Language	Telephone number	Hours of operation
Thailand	Thai, English	1-800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID)	8 AM -5 PM Monday - Friday Except Holidays

Best Regards,

Tanuj

[nitegale]

Dear Ms.Tanuj,

Thanks for your reply.

I did carry my machine in to the service center. It truns out that there were more problems on the machine than anticipated.

We found problems with the left side of the palm rest(it creeks alot) which is also the side where the keyboard is loose.

I asked them for support/service to help solve the problem but they are unable to pin-point the problem.

Could you please how I should proceed?

[tanujhanda Retired Partner]

Hello nitegale

Kindly get the service case log for the laptop from support center.

Country or Region	Language	Telephone number	Hours of operation
Thailand	Thai, English	1-800-060-066 (Local number only) 66 2273 4088 +603 8315 6857 (DID)	8 AM -5 PM Monday - Friday Except Holidays

Best Regards,

Tanuj