My X1 is dead!? [ Edited ]

[hox]

I have been the proud owner of the new X1 thinkpad laptop for a few weeks.  I even ordered the slice battery which came this past week.  I used my X1 last night, then I shut it down and left it charging (with the slice battery installed too) overnight as I had to leave for a trip the next day.  At the airport,  I tried to turn my laptop on and nothing happened.  No power to anything.  I thought well maybe the batteries are dead because maybe it did not shut down and so I plugged in my AC adapter.  NOTHING.  So now I am traveling with a 4+ pound brick in my  briefcase.   The only sign of life is a small round green led near the yellow ac adapter port on the back of the laptop does light up when I plug in the ac adapter.  The normal charging indicator on the top rear of the lid does not light up.  I have treated this machine with a high degree of care,  no spills, no drops nothing.   It is in pristine condition.  I must say the purchase of this thinkpad was my first foray into the thinkpad world since IBM sold the laptop line to lenovo.   As I type on my wife's beat up acer with duct tape holding the hinge in place, I cannot help but feel sheepish that my new $1600+ machine won't even turn on.  

Any suggestions would be very helpful.

My thinkapd x1 model is:

1286-CTO

hox

[Agotthelf Community Moderator]

Hello hox, welcome to Lenovo Forum!

I can understand this is a terrible situation for you.

Please tell us what you have done before shutting down the laptop? Updates?

Try the following procedure.

Take of all batteries and disconnect the AC adapter. Then press the power button 20 times.

Don´t know if this works, since the X1 has got an internal battery pack. If not it seems to be a case for service.

[lead_org Microsoft MVP Contributor]

Have you tried to power the system with the external battery removed?

also try to push on the power button tens times in a row in 30 sec succession.

[hox]

Thanks to both folks who offered a suggestion.  Unfortunately,  neither worked.   I guess I will call service when I get back from my vacation.

[rgrossi]

1. I have had the same problem with the machine not starting.  Ever the tinkerer, I have discovered that if you hold the control/alt/ down volume buttons and then power button it starts.  It then reboots from scratch (no hibernation or suspend). 
2. If you simply try to use the fingerprint reader to take out of hibernation that does not work.  The light next to the fingerprint reader goes green/ flashes green and then nothing happens if I try to use the power on feature.  Sometimes that reader flashes orange (right side). 
3. Also, once windows has started the fingerprint logon does not work.
4. Finally, the slice battery I bought with the unit says it has an error and cannot charge. It is red.  I see that is another major problem. 

Really a lot of problems with the unit.  I guess they need to send us new units and/or come up with a fix.

Ron Rossi

rgr@vihc.com

[cfarrow]

I bought an X1 for my boss and the same thing happened over the weekend. Completely dead. Thanks Lenovo, for making me look like an idiot!

P.S. He also just received and had just begun to use the slice battery.

[hox]

@rgrossi: The ctl/alt/vol down/power button combination did not work for me.

What I do not want is to have lenovo send me a refurbed unit. I am suspicious that while I may receive a unit that powers on, it will have other issues that prompted the original owner to return it to lenovo. Interesting that no one from Lenovo has replied to this post.

[engleron]

As soon as I got my X1 battery I connected it to charge, after couple of hours it died giving that same situation "canceling" the other battery.
Lenovo sent me a replacement which I just received yesterday - however this one did not even get to fully charge. after less than 30 minutes - it died giving that battery error saying it is poor and I should replace.
2 bad batteries out of 2? sounds like something is wrong.

[CMonteiro]

My client is having exactly this issue as well. He's had the X1 for a week and a half and it's been fine, but he just got the slice battery on Monday (2 days ago), and now the laptop is dead.

They went with the onsite support option in the warranty, so a Lenovo tech will be out tomorow. Lenovo doesn't seem to be aware of this issue in general (yet).

[JameZ]

@All,

For those who have a slice battery, could you try removing the slice battery and see if the X1 can boot up normally without it?

@engleron,

Appreciate if you can drop me a private message on the following so I can get a case going with the engineers.

Name:
Mobile:
Email:
MTM:
S/N:
Battery FRU part:
Battery Serial Number:

//JameZ