Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
ghgugle
Posts: 3
Registered: ‎04-01-2012
Location: United States
0
Accepted Solution

Problem with Warranty

[ Edited ]

I have active warranty on my ThinkPad X1 which I purchased last year.

here is details:

Product ID: 129126U
Type-Model::
 1291-26U
Serial number:
**********
Location:
 USA

Expiration date: 2014-08-02

Warranty: 3EZ

 

Yesterday when I wokring on my office my friend accidently poured a bit water on my keyboad. I've cleaned it and check the keyboard, and it was seems to work OK. But today I've noticed that two of its keys don't work. Is it possible to get a new keyboard directly from lenovo with my warranty? I even try to it in local store to purchase I couldn't find keyboard for my X1.

I can't find any email address of lenovo warranty service so I can contact with them.

 

Please help to fougure out what I should do.

 

Thanks in advance.

 

Moderator Note: serial number removed for user's protection.

lead_org
Posts: 20,899
Topics: 128
Kudos: 1,252
Solutions: 1,342
Registered: ‎12-19-2008
Location: Australia, Melbourne
0

Re: Problem with Warranty

Unless your warranty covers for accidental damage, then water damages are not covered under warranty.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
andyP
Posts: 9,295
Topics: 163
Kudos: 713
Solutions: 635
Registered: ‎11-27-2007
Location: Bonnie Scotland
0

Re: Problem with Warranty

Post contavening the forum rules removed.

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option

T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

Paper Tape
ghgugle
Posts: 3
Registered: ‎04-01-2012
Location: United States
0

Re: Problem with Warranty

Thank you for reply. 

So in that case, Can I buy a new one online from lenovo/IBM ?

lead_org
Posts: 20,899
Topics: 128
Kudos: 1,252
Solutions: 1,342
Registered: ‎12-19-2008
Location: Australia, Melbourne
0

Re: Problem with Warranty

yes you can.

http://support.lenovo.com/en_BD/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-50278
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
ghgugle
Posts: 3
Registered: ‎04-01-2012
Location: United States
0

Re: Problem with Warranty

I go to this page, 

http://www-304.ibm.com/shop/americas/webapp/wcs/stores/servlet/default/PromotionDisplay?promoName=pa...

 

Then user FRU number ( 04W0980 ) of my keyboard which I've found here

http://support.lenovo.com/en_US/product-and-parts/detail.page?DocID=PD014549

 

And I got this error message
The part number you have entered is either incorrect or cannot be found. Please re-enter the number, or enter another number and try again.