The first time I ordered my X300, they cancelled my order because the shipping address I provided did not match the address that the credit card company had on file - which is because I'd just moved! Instead of notifying me, they mysteriously canceled the shipment of my laptop. Even after I rectified the problem with my credit card company, I had to re-order my laptop and wait 3 more weeks for it.
Then, when my laptop came - it had no CD drive! When I customized my laptop online, I was never given any options about the CD drive - so I couldn't have opted to add it or remove it. Imagine my surprise when I had to manually eject the CD drive and found a flimsy plastic frame instead of a drive! To return my laptop, I have to pay Lenovo $200 - or 15% of the laptop's cost - and THEN pay another $200 for a laptop with a CD drive. The only way for me to fix this problem is to be out $400.
No doubt this new laptop will arrive with some equally bizarre problem. Even if I decided not to order a new laptop, I sitll have to pay the $200 return fee. That, coupled with the countless hours on the phone spent waiting for a customer service representative, have pretty much ruined Lenovo in my mind. The laptops may be great, but the company needs better management and a more compromising attitude with wrong orders.
