07-23-2012 04:25 PM
Laptop: Lenovo x201
Running: Windows 7
Purchased 2 years ago
I recently had a virus or something in my computer. After I restored it to a previous point, it kept crashing after a while. I decided to perform a full restore to factory settings. While the files were loading it froze so I had to manually force a restart. I tried the full restore to factory setting through the rescue and recovery and it was successful. I was able to get through the entire process and then windows update said that it had 2 important updates and I needed to restart. Now the laptop will no longer boot and goes to a black screen with a cursor. I can not do anything beyond this point. When I manually turn it off, restart, and press the thinkvantage button, the F11 (rescue and recovery) is gone. Since I can not get the computer to boot, I am not able to download anything that would be helpful. I also do not have access to another lenovo x201. Any suggestions on how to proceed? Thank you for your time.
07-24-2012 12:54 AM
Difficult to say what happened as I'm (1) not familiar with the X201; and (2) could have been due to a number of factors (the malware, problem with the disk or the recovery code, issue with the operating system, and so forth).
Are you able to start the computer in Safe Mode by tapping the F8 key as soon as it starts to boot up? If so, maybe you can go in and unload the last Windows Update.
You might want to contact Lenovo directly and see if recovery discs can still be ordered for the X201. If they can, than perhaps you can use those to restore the machine to a working condition. I would also suggest using Lenovo's diagnostics to test the hard disk drive for errors—that might not have been the problem, but it doesn't hurt to check.
07-24-2012 06:21 AM
Try the following steps:
Step 1: Check that the hard drive is recognized in BIOS, and is properly set up in the startup sequence for ThinkPad A, G, R, T, X, and Z series systems.
If the drive is recognized, then test the hard drive for errors. If the drive is not recognized, then reseat the drive once and then check the BIOS again. If the drive is still not recognized after reseating the drive, then contact Support.
Step 2: Reseat the drive.
Note: Although the hard drive can be upgraded, it is not designed to be removed and reinserted on a regular basis. Repeated and frequent removal, for purposes other than to upgrade for greater capacity or problem determination, can cause damage to the system. The Ultrabay 2000 hard drive adapter is designed to provide this flexibility with a second hard drive in the Ultrabay 2000. Shut down, remove the power cord, and remove the battery from the ThinkPad system before removing the drive.
If another similar system is available, then verify that the drive works in the other system. In the event that the hard drive does work in another system, the original ThinkPad system is probably at fault. Test the hard drive for errors in the working configuration to ensure proper operation. Then, contact Support.
Step 3: Test the hard drive for errors.
If any of the above tests fail with error codes, then document the error messages and contact Support. If the drive passes the test, then continue with step 4.
Step 4: Use FDISK to verify the drive is partitioned and active. Note: This requires a bootable or startup diskette and the FDISK.EXE utility. Option four on the FDISK menu will display the current partition information for the hard drive.
Step 5: Verify that the latest firmware updates for the ThinkPad system hard drive or optional hard drive have been installed.
These steps can be found at the following link: http://www5.nohold.net/Lenovo/Loginr.aspx?pid=3&lo
08-01-2012 09:04 AM