Support in other languages: 
Reply
What's DOS?
marcell
Posts: 1
Registered: ‎10-18-2011
Location: Netherlands
0

Warranty nightmares

[ Edited ]

I bought my X201 and spent a lot of time in USA. I wanted to have a warranty for one more year and bought 41C9166 (product number)  1YR Onsite (description) for $39.00 with Order Number: 2H2J8P with Order date and time: 2H2J8P 02/15/11  15:19:32.

 

Still, for my laptop it says that Base warranty Expired on 3/19/11 (one year after i bought it).

 

That information is almost impossible to find on the lenovo web site. If i go and check for the warranty it says it is not in the database. But if i go and try to upgrade it then it says it's expired.

 

I wonder what my $39.00 order means. Probably nothing. There is no email to complain. Web site is network of disconnected islands. I needed to register here to comment. Nightmare.

 

Huh. I'm happy i didn't have any problems with computer (except battery all in sudden got to 20% of original capacity).

 

This is my 3rd thinkpad. I love it. But this kind of nightmare of support can easily make me change my decision for my next laptop.

 

Yes, i know this is absolutely meaningless post.

 

Thank you very much

 

P.S. The spell check on this site is patetic. And yes, i wrote this message in the wrong part of the forum. One because it is not technical issue and second because i have x201. Heh. Whatever.

Lenovo Staff
Serene_Lenovo
Posts: 964
Registered: ‎08-02-2011
Location: Singapore
0

Re: Warranty nightmares

[ Edited ]

Hi Marcell

Welcome to our peer-to-peer Community!


So sorry to learn about your frustration. Just to ascertain something - you are trying to find out what 'onsite warranty' means?

 

Anyway here is a previous discussion on this topic. Hope it helps! 


WW Social Media
T420, Yoga 13, Yoga Tab 8, K900
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.

Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Follow @LenovoForums on Twitter!
How to send a private message? --> Check out this article.


English English Community   Deutsche Deutsche Community   Español Comunidad en Español
lead_org
Posts: 20,722
Topics: 128
Kudos: 1,230
Solutions: 1,313
Registered: ‎12-19-2008
Location: Australia, Melbourne
0

Re: Warranty nightmares

the one year onsite you got just upgraded your warranty from the depot warranty you got (where you send the laptop to the depot) to the onsite (where technician comes to your house or business during weekday working hour).

If you want an extra year you need the 2 years warranty, which gives you two years in total.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Paper Tape
marconox82
Posts: 1
Registered: ‎10-19-2011
Location: Toronto
0

Re: Warranty nightmares

I feel your frustration. It's pathetic that they don't have at least an support email. I hate it that they expect you to got the forums to find the solutions to your problems. They are great computers though.

 

GMAC-R60
Posts: 1,928
Kudos: 161
Solutions: 96
Registered: ‎05-16-2008
Location: USA
0

Re: Warranty nightmares

this statement is on the warranty upgrade page "Note that these upgrades do start, retroactively, to the purchase date of your system."



_______________________________
Thinkpad R61 7733-1GU
Thinkpad X61T 7762-54U
Thinkpad X60T 6363-4GU
_______________________________

Did a member help you today? Thank them with a Kudo!

If a post answers your question, please mark it as an "Accepted Solution"!

Regards,
GMAC