X100e - cannot install bluetooth drivers

[bob1202]

I cannot install bluetooth drivers on my X100e laptop. When I bought the laptop I had windows xp on it and bluetooth worked fine. But when I installed windows 7 I couldn't install bluetooth. When I try to install latest Bluetooth with Enhanced Data Rate Software II driver I get the message:

"No Bluetooth device was detected. Please make sure that your Bluetooth device is pluged in properly in order to continue installation."

please help.

[GMAC-R60 Retired Guru]

if you have access connection & hot keys utility installed use FN + F5 to turn the radio on then try

[bob1202]

I don't have a bluetooth option in my wireless radio window. I have only WLAN.

[goretsky Community Moderator]

Hello,

Try running Lenovo's ThinkVantage System Update software to install any missing ThinkPad-specific drivers and hotfixes, then repeat the Fn+F5 key combo suggestion.  Does Bluetooth now activate?

Regards,

Aryeh Goretsky

[GMAC-R60 Retired Guru]

since its not showing I would do what Aryeh said run system update

[bob1202]

When I run the system update, I get a message: "An error occurred while gathering user information". I tried restarting the computer, but the same thing happens. What should I do now?

[goretsky Community Moderator]

Hello,

Have you run Microsoft Update to install all the latest patches and hotfixes for your operating system, including optional components like .NET Frameworks?

Regards,

Aryeh Goretsky

[setagafek]

I will installed on XP SP3:

1. .NET Frameworks 3 SP1

2. Bluetooth with Enhanced Data Rate Software II for Windows XP - ThinkPad

3. Hotkey Features Integration for Windows 8 (32-bit, 64-bit), 7 (32-bit, 64-bit), Vista (32-bit, 64-bit), XP (32-bit, 64-bit) and 2000 - ThinkPad.

Still error. Help me.....

Bluetooth device not found.
Please verify that your Bluetooth device is properly connected and turned on.