X100e mobile broadband problem.

[liepinsh]

Hi All.

I downlaoded and installed all drivers from lenovo homepage, but i have problem to connect to network via 3g (mobile sim card.)

I have Lenovo ThinkPad X100e, 2876-27g, windows 7Pro.

In network and sharing center i can see `Mobile Broadband Connection`, Unnamed Network - Device locked, Sim card is inserted and active!.

When i press Connect, i can enter my sim Pin, after that, shows `unlocking` and then `Searching for signal...`

Then error window, `The device can't find a signal`, after troubleshooting the problem, windows detects, that mobile broadband connection is turned off.

I'm using hotkays to tur wireless devices on (Fn + F5)

After first try, i cant see mobile broadband connection in network and sharing center menu.

In network connections, Mobile Broadband Connection is Enabled.

HW name shows Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9205.

I'm tried to reinstall device driiver, but no success.

Any ideas?

Regards,

Liepinsh

[SGolf]

Have you verified if the card and the SIM card are compatible with your cellular carrier ?
There are so many variables here, such as the frequencies, if the SIM is the correct memory size (since the oldest SIM's will fit in the newest incompatible phones and adapters, SIM incompatibilities are a frequently overlooked cause of problems).

The one variable I'm loathe to suspect is your 3G Gobi card that has been successfully installed in Windows and seems to start as a recognized device in Windows even it doesn't connect to the WWAN.

[liepinsh]

This SIM with this PC worked before reinstall.

incompatibility with SIM, HW and carrier could not cause it.

By pressing Fn + F5 i cant power on WWAN, that why i cant find any signals.

Let's try to play with drivers one more time. 

[liepinsh]

No changes with drivers.

But why the TroubleShooter detects, that Mobile Broadband is turned off.

I can't turn it on using hotkeys, nothing happens when i press turn on button, but wifi and BT works, and phisical switch this NB don't have.

In control Panel, Access Connections, in Tools tab, pressing Mobile Broadband icon, which seems active (green) i get this.:

Congratulations on the purchase of your Lenovo™ ThinkPad® notebook with built-in Mobile Broadband.
_________________________________________________________

Activation for this service provider is currently unsupported. Please contact your service provider for more information.

Can some kind of activation cause this?

[x220forMe]

Do you see 4 devices (items) within Device Manager?
Is Windows 7 broadband service started?
Open console window (cmd) and type the following string:
netsh mbn sh int.

Copy and past here the result (delete IMEI string).
Will look together.

[liepinsh]

In Device Manager shows:

11b/g/n/ Wireless LAN Mini-PCI Express Adapter II

Microsoft Virtual WiFi Miniport Adapter

Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9205

Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)

I'm not sure about `Windows 7 broadband service`, because in services i cant finf anything with `broadband`.

Here's paste from Command prompt:

There is 1 interface on the system:

Name:                        Mobile Broadband Connection
Description :             Qualcomm Gobi 2000 HS-USB Mobile Broadband Device 9205
GUID :                         {0BB08A42-9C40-42B6-9509-965EEB04F82B}
Physical Address :  00:a0:c6:00:00:00
State :                         Not connected
Device type :              Mobile Broadband device is embedded in the system
Cellular class :          GSM
Device Id :                  15 simbol Imei
Manufacturer :          Qualcomm Incorporated
Model :                        Qualcomm Gobi 2000
Firmware Version :   D1025-STUTABGD-3600 0a090012
Provider Name :
Roaming :                   Not roaming
Signal :                         0%

[alex1906 Support Specialist - Retired]

Hello liepinsh,

Were you able to connect to a 3G signal before?

When did it start to not connect to the 3G signal?

Hope this helps,

Alex

[liepinsh]

Hi.

Yes, i was, SIM card, Hardware, the same, only ram upgraded, but that was way before reinstall and after upgrade ewerything worked fine.

This happened after notebooks reinstall.

FMI, after reinstall, i activated my windows, but after few days, there was error, the windows license key weren't valid.

Microsoft support said, that HW upgrade could cause that, but could it take an effect on this issue? I just added one ram module.

[alex1906 Support Specialist - Retired]

When did the RAM get installed and when did the 3G stop working?

[x220forMe]

liepinsh,

Within Windows 7 Gobi 2000 needs as other 3g modems Windows service named "WWAN Autoconfig" (WwanSvc) or like that (I'm sorry as I havn't Windows with English GUI). Also Gobi 2000 package installs the service named "Qualcomm Gobi 2000 Download Service (Lenovo)" (QDLService2kLenovo). That service loads carrier related firmware from the laptop disk into the modem after laptop coldstarts. After that you should see 4 items within device manager: in Modems (1), Ports (2), Network Adapters (1). Usually in Windows 7 Mobile Broadband Connection is established via network adapter.

Yes, it seems your modem isn't turned on, but as I don't understand the symptoms clearly let me know:
- again, what do you see in device manager?
- what do you see after you press Fn+F5 in terms of Mobile Broadband Connection?
- are you sure the antennas are connected to modem properly?
- are you sure the modem isn't locked for another carrier? In my country Megafon cellular carrier sells this laptop with locked modem Gobi 2000

Also, within cmd window type the following string:
netsh mbn sh vis int="Mobile Broadband Connection"

After 10-20 seconds you have to see all nets in your area.

And:
netsh mbn sh pin int="Mobile Broadband Connection"
netsh mbn sh pinlist int="Mobile Broadband Connection"