Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0
Accepted Solution

X121e cannot install internal webcam

Hi ,

 

after a clean install of my X121e with Win 7 Pro 64-bit and all the drivers from the Lenovo Support website, I still cannot get my internal webcam up and running.It does not work , and is not shown in device manager.

 

Instead, when trying to install the webcam driver, towards the end of the installation process, the setup asks me to 'plugin' the USB device. With a built-in webcam, there is not much to plug-in, I'd think. So I uninstalled / re-installed the USB devices (all) but with no effect.

 

What's going wrong here?

 

Interestingly, the webcam is not listed as a 'missing' device under device manager.

 

Many thanks for your help, I am pretty desperate and still hope it is not a hardware issue, but rather a driver issue that I have overlooked...

 

rgds, papi

________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!
Guru
ColonelONeill
Posts: 6,784
Registered: ‎12-26-2009
Location: Toronto
0

Re: X121e cannot install internal webcam

Is it enabled in BIOS?

Can you post your 7-digit MTM from the underside? (1234-ABC) Don't post your Serial number.
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0

Re: X121e cannot install internal webcam

Positively, webcam is enabled in BIOS.

The MTM is 3051-5YG

In the meantime, I found this post here, and I am strongly hoping there is no hardware defect...

rgds, papi

 

________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!
Guru
ColonelONeill
Posts: 6,784
Registered: ‎12-26-2009
Location: Toronto
0

Re: X121e cannot install internal webcam

According to the MTM... there is no internal camera...
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0

Re: X121e cannot install internal webcam

thanks for your efforts, Colonel, but I'd disagree: in each instance where I google the web for a combination of Lenovo ThinkPad X121e NWS5YGE / 30515YG , it would say therer is a webcam integrated.

not sure where Lenovo themselves stores this information ...

 

where did you get your MTM-info from?

 

________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!
Guru
ColonelONeill
Posts: 6,784
Registered: ‎12-26-2009
Location: Toronto

Re: X121e cannot install internal webcam

I put it into the Quick Find at http://support.lenovo.com and the result had no webcam in it.

It could be wrong... Do you see a webcam?
W520: i7-2720QM, Q2000M at 1090/695/1390, 22GB RAM, 500GB HDD, FHD screen
TPT1: 1839-23U, stock ICS
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0

Re: X121e cannot install internal webcam

 

right, I do see a webcam, from the external chassis and the internal BIOS.

 

In the meantime, I contacted the vendor and they confirmed it should have a webcam installed.

 

I will now ask for a replacement device.

 

thanks for your efforts!

________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!
andyP
Posts: 9,295
Topics: 161
Kudos: 714
Solutions: 635
Registered: ‎11-27-2007
Location: Bonnie Scotland
0

Re: X121e cannot install internal webcam

papi,

 

I can confirm that your system should have a webcam, I've just checked the specs in the Lenovo TopSeller list which retailers receive from Lenovo.

 

A few questions;

 

do you have AV software installed? Sometimes an AV software will block the installation of a webcam.

in device manager do you see an USB "Verbund Geräte" or similar?

have you installed the HotKey drivers? Fn + F6 should then activate the camera.

Windows 7 doesn't have any native software to use with a camera, have you installed an app which accesses a camera, e.g. skype?

Andy  

______________________________________


Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points

Did you find a post helpfull? You can thank the member by clicking on the star to the left awarding them Kudos

Please add your type, model number and OS to your signature, it helps to help you.

Forum Search Option

T430 2347-G7U W8 x64, Yoga 10 HD+, Tablet 1838-2BG, T61p 6460-67G W7 x64, T43p 2668-G2G XP, T23 2647-9LG XP, plus a few more.

FYI Unsolicited Personal Messages will be ignored.

de.gif  Deutsche Community   es.gif  Comunidad en Español  uk.gif  English Community ru.gif Русскоязычное Сообщество

PepperonI blog 

Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0

Re: X121e cannot install internal webcam

hi,

 

yes, I did have AV software installed, uninstalled KIS (Kaspersky Internet Security), then tried to reinstall the cam drivers - no change of symptom: "USB video device not found - please plug-in then reinstall..."

 

My Win 7 Pro is in German, and the device manager > USB-Controller has 9 USB devices showing up:

  1. Standard OpenHCD USB-Hostcontroller
  2. Standard OpenHCD USB-Hostcontroller
  3. Standard PCI-zu USB erweiterter Hostcontroller
  4. Standard PCI-zu USB erweiterter Hostcontroller
  5. USB Massenspeichergerät
  6. USB-Root-Hub
  7. USB-Root-Hub
  8. USB-Root-Hub
  9. USB-Root-Hub

I am going to get this back to my retailer, since Lenovo Hotline support confirmed this thinkpad should have a webcam installed, so we trust it is a hardware defect. What a shame, I hate reinstalling my machine over again, takes far too much time. - Also , if I need to get my machine replaced, any suggestions how to deal with my Windows & Office licences which were activated with this machine's hardware? How do I 'de-activate' my license so I can re-install on the new replacement machine?

 

Thanks and regards,

all the best - papi

 

 

 

 

 

 

________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!
Ctrl-Alt-Del
papi
Posts: 7
Registered: ‎12-04-2011
Location: Germany
0

Re: X121e cannot install internal webcam

sorry, forgot to answer: Fn + F6 does bring up the dialogue to active audio settings for conferencing, but anything referring to the camera is greyed out and cannot be activated.
just for completeness of an epic fail on the cam ... ;-)
________________________________________________________
ThinkPad X121e E-450 (3051-5YG) @8GB-RAM, Windows 7 Pro 64-bit
_____________________________ ... your help is much appreciated!