X121e very poor performance

[rns]

Hi,

I bought and got yesterday new X121e 3051-62G with pre-installed Windows 7 system. Prevously I have X201i 3323-BTG and R60 9456-HTG.

Problem with my new one started right after 1st installation reboot.

Here are the symtoms:

Windows boot takes about 7-10 minutes. All features in graphic environment are slow. While using one program, others go in not responsive state. Processor usage is in task manager only 20-30%. Hard drive makes noise constantly.

And this I have done:

Switched on and off antivirus, Updated bios. Updated all drivers with ThinVantage system update, Removed all unneccessary Windows ser vices(indexing etc.), removed some programs, Run check disk and defragment, Changed swap from auto allocation to auto and back, Run Windows performance troubleshoot.

This machine was planned to leave just for Windows as it was meant used by my wife. But today I installed finally dualboot Opensuse 12.1 and there is no performance problems, everything works fine.

So this more or less perhaps Windows related? Sadly I haven't used it for years so even some basic stuff feels to be lost.

Any tips? How this problem sounds to you?

What logs should I get for this?

Thanks, rns

[The_Solutor Guru]

Look on the windows reports, for error on the HDD, your problem sounds like a faulty HDD.

You should have also the HDD diagnosis menu in the bios.

[rns]

Thanks for that! I noticed this X121e's Phoenix bios doesn't have built-in HDD diagnose test.

I contacted already local Lenovo support because after all machine is very very slow under Windows and anyway it's only 2 days old. With preinstalled programs in, it should feel anyway fast.

They thought the reason could be corrupted preinstalled system. Symptoms would fit to Hdd failure too but my notice that Linux performance is not affected doesn't fit in the scheme.

I will receive new set of recovery disks. They said not to use those I made because the extracting process took 5-6 hours. Disks delivery time is about a week.

[rns · Accepted solution]

I received from France new set of Recovery disks. Now there is no complaint of it's performance, no hdd sound at all. These recovery disk didn't install auxiliary Lenovo programs at all which is just good thing. Programs are still found from C:/SWTOOLS and I can install those that are only wanted. So harddrive's preinstalled content was corrupted, problem solved.