Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Reply
Paper Tape
TobaccoMan
Posts: 2
Registered: ‎04-08-2011
Location: Los Angeles
0

X201 bent (bloated) & creaking keyboard

Hey guys, could you please let me know if I'm going crazy or if there's really something wrong with my unit?

I received my brand new X201 yesterday in the afternoon. After cloning its HDD throughout the night and for almost another half a day with Lenovo's R&R, Windows System Image tool and ATIH (the latter takes FOREVER!!!), I finally fired it up. Well, only a couple of minutes later I realized that apparently Windows 7 (which should be genuine) "cannot be activated as my product key is invalid". What's more I realized the upper left hand side of the keyboard is all bent and bloated - if I press on it I can push it a couple of milimeters and it also makes a nasty clicking sound. The whole upper part of the keyboard easily gives in when I apply a bit of pressure, and I'm not sure if that's how it should be. However, at least the upper right hand side is even - it's the upper left hand side that is definitely not.

On top of this, the screen ribbon cable seems super exposed (too exposed?), and when I again press the screen and the lower body together (after taking the battery out just to make sure it's not battery-related) I can again reproduce that clicking sound, which is now even nastier. I had a look at a couple of photos I found online (e.g. http://cms.tianjimedia.com/uploadImages/2010/116/7KK9P9FS60GR_DSC_0027.JPG, http://cms.tianjimedia.com/uploadImages/2010/116/H5J8Q7416ANI_DSC_0004.JPG) and it seems to me that the gap between the screen and the lower part of my X201 is wider than it should be...?

Here are two videos I took just now so that you can see what I'm talking about:
-keyboard: http://www.youtube.com/watch?v=WtVJefCZHBY
-screen: http://www.youtube.com/watch?v=cU7kpXrLfig

Plus some photos:
-http://img815.imageshack.us/i/img1759p.jpg/
-http://img815.imageshack.us/i/img1759p.jpg/
-http://img269.imageshack.us/i/backpractice.jpg/
-http://img132.imageshack.us/i/img1778ft.jpg/

I'm FAR from happy. Have had this laptop for a bit more than 24 hours (out of which the majority was spent imaging its HDD) and have literally used it for less than 2 hours... I've already called Lenovo's tech support and they told me to give their Sales Dept a call on Monday so that they can arrange an exchange (i.e. a brand new unit) for me... Given that the laptop is 24h old, I definitely don't want to have it taken apart and have it fixed, I spent far too much $$$ on it (I can fix pretty much everything, but I'm for sure not taking the X201 apart myself, especially as a 24h-old laptop should be in perfect condition). Well, we'll see, I hope Lenovo will be cooperative.

Punch Card
thecrafter
Posts: 95
Registered: ‎04-05-2011
Location: USA
0

Re: X201 bent (bloated) & creaking keyboard

[ Edited ]

Yes, no way that should be like that.

 

Let us know how your experience with Lenovo customer support went, I'm curious how they are myself.

 

In all honesty it really sucks that Lenovo took over IBM's PC business. I'm sure this stuff happened now and then with IBM as well, but Lenovo just reeks of cheap. IBM is a quality company while Lenovo is just like Dell and the rest. Profits over quality

Punch Card
tlee
Posts: 56
Registered: ‎11-07-2009
Location: Hong Kong
0

Re: X201 bent (bloated) & creaking keyboard

[ Edited ]

Same to my x201.

 

but i have not tried your testing methods on my unit. It is meaningless. Since, all functions of my unit are okay.

 

I think if you need to buy real thinkpad qaulity laptop, you need to buy the domestic thinkpad in Japan.

 

I am sure it is different quality between ours one and Japan one.

 

http://www.lenovoblogs.com/yamato/?p=355&language=en

 

http://www.lenovoblogs.com/yamato/?p=1032&language=en

Paper Tape
TobaccoMan
Posts: 2
Registered: ‎04-08-2011
Location: Los Angeles
0

Re: X201 bent (bloated) & creaking keyboard

@thecrafter

Thanks for your feedback mate, I'm at least happy to hear that I'm not overexaggerating. Been a longtime Thinkpad fan (and user) and buying one of their laptops was always a no-brainer for me: I always expected the best and I always got it.

This time, however, the whole experience of buying a laptop that retails for around $2000 has been rather disappointing. Something is obviously very wrong with the keyboard, Windows 7 came with an invalid key, the keyboard is not as spectacular as it used to be (apparently it's a Chicony, just checked the FRU) and the "compatible" Lenovo sleeve I got is a joke (it's apparently designed for an X20x with a 9-cell battery; if you have a 4- or 6-cell one, it's way too big which kind of defeats its purpose). Anyway, I'll return the X201 and demand a brand new unit (and ask for an NMB keyboard, if that's even possible), plus I'll return the sleeve as I have no use for it. To be honest, I don't expect any problems, but I guess I won't know until Monday. Will definitely get back. Thanks again... (not sure about the IBM vs. Lenovo issue, as Lenovo was manufacturing Thinkpads for IBM way before IBM got rid of its laptop branch...)

@tlee

Not sure I really follow what you're trying to say, especially as I'm pretty sure even Japanese Thinkpads are manufactured in China (I might be wrong, though)

Punch Card
thecrafter
Posts: 95
Registered: ‎04-05-2011
Location: USA
0

Re: X201 bent (bloated) & creaking keyboard

You might want to get a refund on this unit if you can and wait until April 19 (rumored date) for the X220 release

 

Review: http://www.engadget.com/2011/03/18/lenovo-thinkpad-x220-review/

Punch Card
tlee
Posts: 56
Registered: ‎11-07-2009
Location: Hong Kong
0

Re: X201 bent (bloated) & creaking keyboard

Hi Tobacco Man,

(........even Japanese Thinkpads are manufactured in China ......... )

Yes, It is MIC but it is different QC.

Anyways, hope you get the brand new unit without any problems!
lead_org
Posts: 20,905
Topics: 128
Kudos: 1,253
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0

Re: X201 bent (bloated) & creaking keyboard

The units shipped to Japan have the same QC, unless it is a special edition.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Punch Card
tlee
Posts: 56
Registered: ‎11-07-2009
Location: Hong Kong
0

Re: X201 bent (bloated) & creaking keyboard

Lenovo team,

Please promise us your QC for Thinkpad Lenovo series which sell us are same to all shipped to Japan !!!

And don't just to say it is Japanese Edition.
Fanfold Paper
xenx
Posts: 20
Registered: ‎02-22-2011
Location: Canada
0

Re: X201 bent (bloated) & creaking keyboard

Tobbacoman,

 

The keyboard problem is not only exclusive to your laptop. It was for my x201 too. I returned it as soon as I could and got a t410. Now the t410 has the newer keyboard, the one that x220 will also have and it feels a lot more stable than the x201's. I suggest you return it and wait for the x220. The x201 was a quality disapointment for me, spacebar uneven(left side), right click mouse button under the touchpad uneven as compared to the left side, and the keyboard massive flexing issue. Rather than argue and send it for repairs which takes ages and the process is very draining I just got a T410. Although I am getting a x201T as I have a need for that, and I am afraid since it has the same keyboard as the x201, it'll have the same issue..

 

Oh, and I can confirm your lcd screen problem as well.