07-20-2012 07:06 AM
07-20-2012 07:37 AM
This is very disappointing .....I am actually on the phone right now with Lenovo Support Center fighting them as I type... that this seems like an issue with Lenovo and no one seems to know...not the depo..not the support center...since they had sent the laptop back to me ..now they want me to send it again even just to hear my case....this is bad..I am sure all of this going back and forth is lot of wasted money and time for both Lenovo and I and this is after I have been praising this machine (x220) and Lenovo laptop to everyone I see...I was told the same thing $750 to repair it.....here are few things I found other then this post...
Some one from Lenovo please own this and tell us that these are the steps you need to take to get this issue resolved.....because no one in the depo or support center seems to know this issue when we reach out to them ..I was actually told that they would have gotten a notice if this was real or the depo knew about it...why isn't there communication between different groups ????
07-30-2012 10:40 PM
I've been a loyal Lenovo/IBM customer for 20 years and buy over a dozen Thinkpads on a yearly basis. MOST of the Thinkpads with IPS LED screens used in the past 6 months show several white spots. Lenovo refused to service them stating that they were caused by pressure.
1) The Thinkpads are tied to their respective desks. They're also locked on their docking stations. The only physical movement that occurs on the screen is when it's being opened and closed.
2) This is the first time in 20 years that we experience such a problem and I find it insulting that Lenovo treats us like babies, telling us that it's our fault for applying too much pressure when opening our screens????
3) IBM's engineers made sure that Thinkpads were built to last, I still have my T20 in excellent condition. This is unacceptable.
I'm afraid that I will have to redirect my business elsewhere. I had doubts about Lenovo's commitement to maintaining IBM's quality in Thinkpads. This proves it. I will also make sure all our customers hear about our bad experiences. It's unacceptable that Lenovo hides this issue under the rug and make their clients make circles and waste their time. For the price I paid, I can easily buy double the amount of laptops and still won't get this issue on the screen.
08-01-2012 04:43 PM
08-04-2012 12:43 AM - edited 08-05-2012 12:40 AM
I have the same issue here. About a year ago I bought X220 4290RW1.
6 months later there was three bright spots on the screen. I sent the notebook to the service center. They changed an LCD panel. Everything was OK.
But 6 months later bright spots appeared again. This time service center refused to fix the problem. They said than it was due to USER FAULT!!! The only my fault is purchasing this laptop as I see it. I called Lenovo Support Center and they refused to help me too.
Is there any way to get my laptop fixed the second time?
08-09-2012 02:26 PM
08-09-2012 07:50 PM
08-13-2012 08:52 PM - edited 08-13-2012 08:53 PM
Hi, I bought the X220 3 months ago and have a few bright spots. Lenovo's response on the matter isn't really what I expected. Bad Lenovo...
08-14-2012 01:22 AM - edited 08-14-2012 02:09 AM
reds85, when your x220 produced? lead_org pointed, that units at least before march 2012 plagued with bright spot problem.
P.S. Still no feedback about bright spot issue from non-IPS x220 owners.
08-15-2012 09:23 PM
Hello, just want to add my x220 ips to the list. A refurbished unit from the lenovo outlet. Received unit last week and noticed the bright spots as soon as I got to the light blue windows background(one very bright and four smaller). Thought about trying to live with it . Called the service depot the next evening and was encouraged to send unit in for repair. Called to check status this morning and was told it was pressure damage(not covered). I'm very careful with such things and had the unit powered up for about one hour total. Now I'm told I'll get a phone call on Monday, leaving me hanging for five days. If I have them send it back to me unrepaired I can return unit to outlet but that option looks troubling as well no outlet phone number, web site directs me to forms that don't exist. I'm very disappointed up to now but will try to remain hopeful that lenovo will do the right thing. Jon