X220 LCD Bezel separation [ Edited ]

[CalvinMorrison]

Hi,

I finally saved up enough money for a new thinkpad after about five-ish years and I was quite impressed wiith my new X220. then all of a sudden yesterday the top of the lid starts falling off. It's hard to explain where without looking at an x220. Unlike other thinkpads, the x220 seems to have two peices on the lid/screen. one large and one very small strip at the top. About yesterday mine seemed to loose it's glue and is bending and starting to come off.

What can I do? Will Lenovo repair it for me? Are there repair centers that I could have it fixed at? is this enough to get a new laptop?

As I said I just got it, it is under warranty and has even been less than 30 days.

What should I do?

[CalvinMorrison]

took some pictures

http://imgur.com/nRWa5,Ycm8G#0

[lead_org Microsoft MVP Contributor]

hum, this is a tricky case. You can call the Lenovo warranty service and talk to them about it.

[Kruger]

The build quality of this machine is really disappointing. Especially on the lid. I understand the frame is solid and great but what I don't understand why they've chosen such a poor quality outer parts.

[lead_org Microsoft MVP Contributor]

you mean why the plastic frame is chosen for that top strip. This is due to consideration for improving wireless signal reception.

[Kruger]

No, I mean the whole outer chassis of this laptop. It's not just the lid that's cracking and bending. The finishing is really not that great for a laptop priced this high.

[lead_org Microsoft MVP Contributor]

i think some early build had some construction issue, but the x220 i got is absolutely brilliant in terms of quality, much better than the previous X series that i got.

[Dimeq]

I have the same issue except on the top right corner. Was this ever resolved?

[islandbrian]

Please see this thread on poor build quality and cracks in the Palmerst on PLUS details on Lenovo's poor warranty service: http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/Crack-in-X220-casing-poor-support/m-p/712219/h...

[Amphibulus]

I have that issue too since few weeks, my laptop is really not going to last 3yrs like my previous thinkpad.