02-13-2012 02:44 PM
How do I reach you?
I have an X220 that has been waiting for a system board since Jan 23 here in Canada. It has been in the shop for longer than I had it.
I have an open repair ticket. I just spoke with the local tech and he said he had absolutely no idea when the board would come in.
Please escalate this !!!
02-14-2012 06:13 AM
02-14-2012 08:04 AM
I have the same issue. Opened a support ticket and the part, motherboard in this case, is in back order (7 days estimate). I have had the laptop for two weeks.
I find this whole situation embarassing. These laptops are supposed to be the 'ultimate business tool' and it's quite obvious they haven't been thoroughly tested.
People are still willing to pay a premium to go with Lenovo due to the reputation IBM gave the brand years ago. Unless businesses receive premium support and priority on these parts, I don't see how they could justify doing business wtih Lenovo. Perhaps it's just us, the individuals, who get the shaft in these situations.
Complaining here is quite futile as moderators on these forums are very much like middle managers - they are sh**-umbrellas who cover for the failures rooted in upper management.
Folks, if they really cared about this they would have sent you a new laptop and swap/re-image the hard drives to prevent data loss. The sad reality is they don't - they got your money and while they are figuring out ways to keep it in their pockets, you'll be sitting there in front of a defective laptop with a thumb up your *** for several weeks.
Happy valentines day.
02-15-2012 05:58 AM
Well, after asking again today, I still don't have any ETA when Lenovo will send the replacement mainboard to the repair shop.
According to the guys there, Lenovo still hasn't shipped the replacement... it's already four weeks since it's ordered. I understand that the market in the Czech Republic is smaller then US but you cannot ship one item for four weeks?!?!?
If I don't get my laptop in working condition on Monday next week (30 days in repairs), I am going to ask for cash refund and spend my money on something else.
02-15-2012 09:57 AM
Wow this is really scary and sad, it's putting me off lenovo. I have a q4 2011 x220 too. I'm scared this will happen to me too and I live in india and bought the laptop in the US.
02-15-2012 01:01 PM
Please DO NOT post serial numbers in open forum. Posting serial numbers could lead to abuse of those numbers by dishonest people.
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02-17-2012 01:23 PM
ve been through this topic couple of times, while waiting for my x220 to arrive. the google directs here from the search of "how to check the mb serial", so...w'd appreciate if anyone can help me out with these: 1.how do you check the serial on of mb? does aida work? 2.is this issue only relevant for x220 or does this also span across x220tablets?
02-18-2012 02:18 AM
I got mine back today -- within 10 days, I expected them to be quicker, but I guess that's acceptable.They replaced the system board. In Japan, IBM is still doing the service for Lenovo.
My model number starts with R9, as a few others' here.
Good luck everybody